AW610M, AWCC not working, ASUS ROG Zephyrus G14 GA401

My recent install log files are located: C:\ProgramData\Dell\UpdatePackage\Log maybe you can trace back your log files.

Suggestions:

For "update available"  once the AWCC 5.5.9 is installed and you still get the message re-start the 5.5.9 installer and use " add package" option... that resolved the problem on my installation. If not, you can always use the repair option.

One important thing I do with installers is I run them with *Run as administrator" option right click menu.

I would also login your Microsoft store and use update button. Dell seems to rely a lot on the store.

For the mouse AW610M I have one and never had a problem with AWCC. (knock on wood as the old saying goes)

Make sure you have all the recommended drivers.

Please use the USB cable if your not doing so you can always  use the dongle later, don't forget the power button > ON

Just tried  my wireless dongle and my mouse shows up in AWCC very fast.

Add packages, repair no result. Microsoft store says it's updated. AWCC doesnt even let me click on the "FX" tab. All drivers installed, removed, installed. 

Last few lines of the Install log:

InstallShield 16:36:43: Setting external UI handler...
InstallShield 16:36:45: Ready to launch program block.
MSI (c) (60:68) [16:36:45:482]: PROPERTY CHANGE: Modifying PCSYSTEMTYPE property. Its current value is '0'. Its new value: '2'.
MSI (c) (60:68) [16:36:45:558]: PROPERTY CHANGE: Adding SYS_MODEL property. Its value is 'ROGZEPHYRUSG14 GA401QM_GA401QM'.
InstallShield 16:36:46: Installation aborts, ready to shut down.
InstallShield 16:36:46: Invoking __ResetMsiObject...
MSI (c) (60:68) [16:36:46:957]: Destroying RemoteAPI object.
MSI (c) (60:B8) [16:36:46:958]: Custom Action Manager thread ending.
=== Verbose logging stopped: 2022. 08. 19.  16:36:46 ===


[Fri Aug 19 16:36:59 2022]	
--- End of Vendor Software Log ---

[Fri Aug 19 16:36:59 2022]	Vendor Software Return Code: 4294967293
[Fri Aug 19 16:37:00 2022]	logo.png
[Fri Aug 19 16:37:00 2022]	(MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Fri Aug 19 16:37:00 2022]	Name of Exit Code: 
[Fri Aug 19 16:37:00 2022]	(DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Fri Aug 19 16:37:00 2022]	Exit Code set to: 1 (0x1)
[Fri Aug 19 16:37:00 2022]	Result: FAILURE
[Fri Aug 19 16:37:02 2022]	(MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[Fri Aug 19 16:37:02 2022]	Name of Exit Code: 
[Fri Aug 19 16:37:02 2022]	(DupAPI::GetReturnCode): *** Unable to find DUP value for: 
[Fri Aug 19 16:37:02 2022]	Execution terminated at date-time Fri Aug 19 16:37:02 2022
[Fri Aug 19 16:37:02 2022]	######

sereghy,

Our users need more data from you =

* What operating system is running?
* Have you tested the AW610M on all of the ASUS ROG Zephyrus G14 GA401 USB-A ports?
* Have you asked other ASUS ROG Zephyrus G14 GA401 users on their Forum to see if our AWCC works on ASUS?

I run Windows 11, all USB-A ports are okay. Everything worked well, until the latest AWCC update.

I hate myself for not trying this but everything else. It works properly on this version, thank you!