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July 17th, 2025 17:21
Area-51m R2, crashed and won’t turn on
Hi, I booted up my laptop and a message popped up saying something about my 240w adapter not being original(it is) and just cleared it away because i thought it was being dumb, no i was the one being dumb clearly. I loaded up a game and started lagging then 3 minutes later it crashed and will not turn back on, no lights or anything. I’m just wondering if i shorted something? Or if there’s anything i can try to do before i send it to a repair shop when i get paid, i know absolutely nothing about laptops.
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DELL-Jesse L
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July 18th, 2025 11:08
Troubleshooting Steps:
1. Check the basics:
Power supply: Ensure the power adapter is securely connected and the power outlet is functioning correctly.
Power button: Inspect the power button for any damage or sticking.
BIOS settings: Restart the laptop and access the BIOS settings (usually by tapping F2 at the Alienware logo) to verify settings related to the hard drive and boot mode.
2. Run diagnostics:
Preboot diagnostics: Press F12 at the Alienware logo to access the boot menu and run diagnostics.
3. Reset the Real-Time Clock (RTC):
Turn off the laptop, disconnect the power adapter, and remove the base cover and battery.
Press and hold the power button for 20 seconds to drain flea power.
Reinstall the battery, base cover, and power adapter, then try turning the laptop on.
4. Flashing the BIOS:
If the laptop is unresponsive, flashing the BIOS using a USB drive might help.
Download the latest BIOS update from Dell's website.
Follow the instructions in the service manual to flash the BIOS from a USB drive.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.