7 Posts
0
841
December 21st, 2022 13:00
Area-51m R2, a couple of problems
Alienware Area-51m R2
Hello, I recently bought this laptop and more and more problems are coming. First one is AWCC crashing all games except LOL, after uninstalling it everything works fine but i lost my lightning controls etc. Second problem is notification from AWCC that my power supplies arent giving enough power. Ive got 240w and 330w, but HWInfo says that the total power is 470w. Last problem is GPU maxing out at 40w TDP and low fps (23 max RDR2, 32 max Cyperpunk)
RTX 2080 SUPER, i9-10900k, 16GB of ram
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felepmonster96
7 Posts
0
December 23rd, 2022 10:00
For anyone facing the same problem, its probably power supply falut because after unplugging both of them, every game works fine with AWCC every thermal profile but with low performance as expected on battery.
crimsom
7 Technologist
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6.1K Posts
1
December 21st, 2022 17:00
Hi @felepmonster96 welcome to this free user-to-user Alienware laptop discussion forum.
If Alienware Area-51m R2 purchased with Dell warranty, click on Contact Technical Support so that Dell knows there are issues to fix. They will then ask to conduct an online session to fix software issues and/or instigate hardware replacement.
If purchased within 30 days there is option to 'book' request to Reject Alienware Area-51m R2 asap. Dell Refund policy, New vs Refurbished - Dell Community You must wait for Dell to arrange collection of this laptop.
felepmonster96
7 Posts
0
December 21st, 2022 20:00
Unfortunately it’s not under warranty, my product doesn’t even get an option to chat with dell when i put service tag
crimsom
7 Technologist
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6.1K Posts
1
December 21st, 2022 22:00
Hi @felepmonster96 please remember to transfer ownership Ownership Transfer and Dell Product Registration Guides | Dell US. Some Dell laptops are sold with a local warranty, please check invoice.
Please run Full Test: Support for Alienware Area-51m R2 includes Diagnostics and option to run Full Test to thoroughly analyse your PC and detect hardware problems.
Please run Check Disk: this will look for and automatically fix any operating system file errors. Using the Chkdsk Utility | Dell US
Please run Reliability Monitor: wait for creation of event timeline, then look for event that matches the issue to fix. How to use Windows Reliability Monitor to identify software issues | Dell US
felepmonster96
7 Posts
0
December 22nd, 2022 07:00
I run both tests and everything seems fine. I also run bios benchmark and (full one took 2hours) and everything is fine too. I reinstalled AWCC and tried to run games on every single thermal profile and they work only on Cool mode, but performance isnt what i expected
felepmonster96
7 Posts
0
December 22nd, 2022 08:00
RDR2 maxes out at 42 fps with lowest 26 on 1080p ultra, my score is all right, but on 4k ultra....
crimsom
7 Technologist
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6.1K Posts
1
December 22nd, 2022 10:00
Hi @felepmonster96 thank you for sharing update.
Do these dGPU NVIDIA settings improve gaming performance on your Alienware Area-51m R2?
Please check to see if your Alienware Area-51m R2 will run a specific game How do I check to see if my PC will run a specific game? - Dell Community.
felepmonster96
7 Posts
0
December 22nd, 2022 11:00
They didnt change anything sadly. Will I Run It says that i can run 100% games from their list.
felepmonster96
7 Posts
0
December 22nd, 2022 19:00
I downloaded AWCC again, i changed thermal profile and did FurMark test which went fine and i got my tdp to almost 100% so graphics card is fine and power supplies seem to be fine, but there is only one problem left with all games crashing at start. I can play every game without AWCC and get low fps or lower my settings to minimum and get decent fps, but thats not what i bought this laptop for....