Start a Conversation

Unsolved

M

1 Rookie

 • 

5 Posts

36

April 6th, 2025 18:47

Area-51m R1, will not power on

My Alienware P38 Area-51m R1 laptop will not power on.

Community Manager

 • 

56.8K Posts

April 6th, 2025 19:03

I think P38 is the 2019 Area-51m R1 laptop?

Insert the private Service Tag HERE to show the model, warranty start date and end date.

(edited)

1 Rookie

 • 

5 Posts

April 6th, 2025 19:05

@DELL-Chris M​ 

Try Service Tag <Your private information was removed from public view. DELL-Admin>

(edited)

1 Rookie

 • 

5 Posts

April 6th, 2025 19:07

Pic of the backside of PC

<Your private information was removed from public view. DELL-Admin>

(edited)

1 Rookie

 • 

5 Posts

April 6th, 2025 19:12

@DELL-Chris M​ 

Yes it’s A51

Community Manager

 • 

56.8K Posts

April 6th, 2025 19:12

Got it. By the way, that ia a B, not an 8 in the Service Tag.

Area-51m R1 shipped in April 2020. Warranty expired April 2021.


Community Manager

 • 

56.8K Posts

April 6th, 2025 19:15

What is the history of the issue?

Are you connecting both power adapters?

1 Rookie

 • 

5 Posts

April 6th, 2025 19:30

@DELL-Chris M​ yes both are connected

Community Manager

 • 

56.8K Posts

April 6th, 2025 23:53

What is the history of the issue? What happened just prior to it not powering on?

* Disconnect both power adapters from the laptop and the wall power socket
* Close the lid and flip it over
* Remove the bottom base cover (page 14)
* Remove the battery (page 33)
* Flip it over, open the lid and press hold the power button for 8 seconds
* Close the lid, flip it over and replace the bottom base cover without the battery installed
* Reconnect the power adapters and trying to power on

No Events found!

Top