Unsolved

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81

May 20th, 2026 19:20

Alienware R computers

I am really disappointed in the whole Alienware line I have been buying the R series since they started. I bought the R3 and not even a year off, the unit started overheating then the fans failed then it just stopped working all together thinking that was just a one off I go and buy the R4 and the same deal it was like I was reliving the whole thing all over again. At this point i am thinking they you guys just took the problems and put it in a new case.So giving you guys one more chance to redeem yourself in my eyes. I go and buy the R5 low and behold its the exact same thing over heating,fban problems and the power supply failing along with the battery not holding a charge all 3 of these computer had the same issues only with the R3 if failed before I had a chance to find out if the power supply was faulty. I am disappointed in Dell tremendously. I will never spend money like this again with you people and to think I was buying my Daughters computers entering college no way will I have my kids go through this. This Alienware needs to be trashed its not the old Alienware I use to love. The thousands of dollars I paid for this and to think i was going to purchase Falcon Northwest. I will be looking into Asus you just lost a Dedicated Dell Customer 

10 Wizard

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17.6K Posts

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70.4K Points

May 21st, 2026 14:51

I've never seen anyone refer to any Alienwares as R-Series.

 

And R5 battery not holding-a-charge? How old was it when that started?

 

(edited)

Community Manager

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5.6K Points

May 21st, 2026 15:35

@Gforcegregg 

Are you referring to Alienware Desktops or Alienware Laptops? The R designation is used for both. Can you tell us the specific models you mean by R3/R4/R5?

"battery not holding a charge" would be for Laptops. For example Alienware 17 R5 Laptop.

1 Rookie

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7 Posts

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20 Points

May 22nd, 2026 00:51

all laptops...bought R3/R4/R5 were a total disappointment after 60 days of use they turn into paperweights

1 Rookie

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7 Posts

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20 Points

May 22nd, 2026 00:55

I have the R4 in the trunk of my car its just there for spare parts as well as my Second R 5

1 Rookie

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7 Posts

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20 Points

May 22nd, 2026 22:41

<Violations removed. Additional abuse will result in a ban. Read the Forum Code of Conduct. DELL-Admin>

(edited)

1 Rookie

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7 Posts

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20 Points

May 22nd, 2026 22:46

@DELL-ChrisM2​ Alienware17R4 17R5x2 Alienware 15R3

1 Rookie

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7 Posts

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20 Points

May 26th, 2026 11:51

It wasn't just the battery that was faulty the cooling system and graphics card it it with the R3 15 then R4 17 and R5 17 all three became paperweights less than 1yr of use

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