Unsolved
1 Rookie
•
3 Posts
0
69
January 11th, 2026 20:03
18 Area-51 AA18250, will not shut off or update
Never had such bad service. I spent $3000 on this computer and it will not shut off or update. They keep saying "This is taking longer then expected. Try turning your computer off. It will not turn off. Then the service bot tells me it does not service this computer... its only 6 months old.
mattyb3
5 Practitioner
•
1.7K Posts
0
January 11th, 2026 20:43
Hold the power button down for about 5 seconds, this should force a shutdown. Once it's off, remove the power adapter and hold the power button down for about 30 seconds to do a power reset. Hopefully this will solve your issues but if it doesn't then you'll need to contact Support again and speak to a real support rep.
BadDellNow
1 Rookie
•
3 Posts
0
January 12th, 2026 02:59
Nope did not work . Now the power button is yellow. And again it just keeps turning back on.......
BadDellNow
1 Rookie
•
3 Posts
0
January 12th, 2026 03:01
I held it for about 30 seconds as it tried to turn on and it finally shut off. But I can not imagine that is good for the long term
mattyb3
5 Practitioner
•
1.7K Posts
0
January 12th, 2026 05:06
There's a good chance that it's a Windows issue and not the laptop. Does it still refuse to turn off now that you finally got it to?
If it continues, try running a scan. Open command prompt as admin and enter the command sfc /scannow
anne_droid
6 Professor
•
1.4K Posts
0
January 12th, 2026 10:50
Hi
In the old days, I would mention this option ...........
of unticking the Auto-Restart option, but W11 is so much more sophisticated it seems unnecessary.
BadDellNow
1 Rookie
•
3 Posts
0
January 12th, 2026 17:54
Finally got tech support- they spend abot 30 minute reloaded the dell support assist and something else- now it all works (hope it stays that way...)
1_king_down
1 Rookie
•
7 Posts
0
February 2nd, 2026 01:31
@mattyb3 and take note of any thing in BIOS is about to get factory setting