1 Message
0
853
September 18th, 2022 04:00
17 R5, new battery disabled error
Alienware 17 R5
Hi all,
Because there are no official Dell OEM batteries available, I had to install a compatible battery from Amazon.
When the system starts I have a "Battery temporarily disabled, Turn off your computer" error in the BIOS prompt.
If I continue, the battery is recognized in Windows but is not charging.
I tried various solution but nothing is working.
Can anyone tell me how to reset the BIOS if this is the case?
I just updated everything via the Dell updater software.
Thanks
No Events found!
JOcean
9 Legend
•
12.6K Posts
0
September 18th, 2022 04:00
With a non-Dell battery the system is not going to charge or the battery be recognized by the system. This is a Dell and not a Windows situation. Some users have used non-Dell batteries that have worked but it really a hit and miss situation.
crimsom
7 Technologist
•
6.1K Posts
0
September 18th, 2022 07:00
Hi @DanFG welcome to this free user to user Alienware laptop discussion forum.
The Dell Alienware laptop protection system has automatically rejected charging an incompatible new battery. Battery status in BIOS is telling user that this incompatible battery could damage the laptop and should be removed. Laptop without battery is designed to function as Desktop on ac adapter power.
Please inform Amazon seller that laptop has rejected this incompatible new battery. The Amazon purchase protection system requires seller to pay for return of this battery and provide a full refund.
There is no requirement to fix BIOS, install a compatible new OEM battery so that laptop protection system can charge battery. Search internet using battery Dell Part Number (DP/N).
The thread subject and opening post icon declares two different laptops.
DELL-Chris M
Community Manager
•
56.8K Posts
2
September 19th, 2022 10:00
Validated OEM 15 R3/15 R4/17 R4/17 R5 battery part numbers =
MG2YH 99WHR, 6 cell, Simplo
01D82 99WHR, 6 cell, LG Chemical
546FF 68WHR, 4 cell, LG Chemical
HF25D 68WHR, 4 cell, Simplo