17 R4, bios and igpu

Are you trying to install the Dell driver or the driver from Intel?

@JOcean​ i am installing the driver i got from dell's website

@dell alienware 17r4​ Just out of curiosity try the Intel driver. I have had good luck using their drivers in the past.

@dell alienware 17r4 - Is this an Alienware PC? 

Do you get an error message when trying to update the Intel Graphics driver from the Dell site?  If you have/use AMD or NVidia video in this PC do you really need to update the Intel driver?

@JOcean​ i tried same thing happened

@RoHe​ sry its laptop not a pc 

ever since it changed to generic intel driver, games run slow, and my discrete graphics card even though i set my games to use the NVidia the games are still slow.

Can you use the "Roll Back" button in Device Manager for the Intel Graphics driver to roll it back to the prior version and see if that helps? Or, just download an older version from the Dell page for Alienware 17R4 drivers.

You may also want to try this in case there's some Windows problem:

1. At desktop, open a CMD prompt window, Run as administrator
2. At the prompt, type in: chkdsk c: /r and press Enter. Accept offer to run chkdsk at next boot and reboot. chkdsk will run before Windows loads so be patient. When PC is back at desktop, open the chkdsk log to see if there are any "unfixed" errors.
3. Assuming no unfixed chkdsk errors, open CMD again, as in #1.
4. At the prompt, type in: DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. Be sure to include a space in front of each / and note any error messages when that's done.
5.  Assuming no "unfixed" errors in #4, at the CMD prompt, type in: sfc /scannow and press Enter. Be sure to include a space in front of the / and note any errors when that's done.
6. Assuming no "unfixed" errors in any of above, reboot PC and see if that fixes the problem...

If none of that helps, try disabling the Intel Graphics adapter in Device Manager. Then reboot and test again...

@RoHe​

@RoHe​ i cant roll back driver since it is the generic microsoft basic display adapter and there is nothing before it 

i tried installing a previous version of the same driver from dells website but still i am faces with the same issue(screen goes black and unresponsive and i have to force shut down and boot into windows recovery environment)

i did the chkdsk and it said

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          05/02/2024 16:43:02
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-GNKMA0H
Description:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
  131840 file records processed.                                                        

File verification completed.
 Phase duration (File record verification): 1.03 seconds.
  1362 large file records processed.                                   

 Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.                                     

 Phase duration (Bad file record checking): 6.43 milliseconds.

Stage 2: Examining file name linkage ...
  104 reparse records processed.                                      

  196602 index entries processed.                                                       

Index verification completed.
 Phase duration (Index verification): 4.43 seconds.
  0 unindexed files scanned.                                        

 Phase duration (Orphan reconnection): 63.77 milliseconds.
  0 unindexed files recovered to lost and found.                    

 Phase duration (Orphan recovery to lost and found): 7.96 milliseconds.
  104 reparse records processed.                                      

 Phase duration (Reparse point and Object ID verification): 15.02 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 7 unused index entries from index $SII of file 0x9.
Cleaning up 7 unused index entries from index $SDH of file 0x9.
Cleaning up 7 unused security descriptors.
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 37.91 milliseconds.
  32382 data files processed.                                           

 Phase duration (Data attribute verification): 6.73 milliseconds.
CHKDSK is verifying Usn Journal...
  38848704 USN bytes processed.                                                           

Usn Journal verification completed.
 Phase duration (USN journal verification): 209.05 milliseconds.

Stage 4: Looking for bad clusters in user file data ...
  131824 files processed.                                                               

File data verification completed.
 Phase duration (User file recovery): 3.26 minutes.

Stage 5: Looking for bad, free clusters ...
  238458700 free clusters processed.                                                       

Free space verification is complete.
 Phase duration (Free space recovery): 0.00 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

 999523534 KB total disk space.
  45347468 KB in 87614 files.
     71792 KB in 32383 indexes.
         0 KB in bad sectors.
    269474 KB in use by the system.
     65536 KB occupied by the log file.
 953834800 KB available on disk.

      4096 bytes in each allocation unit.
 249880883 total allocation units on disk.
 238458700 allocation units available on disk.
Total duration: 3.36 minutes (201994 ms).

Internal Info:
00 03 02 00 c9 d4 01 00 7a 8b 03 00 00 00 00 00  ........z.......
2c 00 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  ,...<...........

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-02-05T14:43:02.5476759Z" />
    <EventRecordID>987</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-GNKMA0H</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
  131840 file records processed.                                                        

File verification completed.
 Phase duration (File record verification): 1.03 seconds.
  1362 large file records processed.                                   

 Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.                                     

 Phase duration (Bad file record checking): 6.43 milliseconds.

Stage 2: Examining file name linkage ...
  104 reparse records processed.                                      

  196602 index entries processed.                                                       

Index verification completed.
 Phase duration (Index verification): 4.43 seconds.
  0 unindexed files scanned.                                        

 Phase duration (Orphan reconnection): 63.77 milliseconds.
  0 unindexed files recovered to lost and found.                    

 Phase duration (Orphan recovery to lost and found): 7.96 milliseconds.
  104 reparse records processed.                                      

 Phase duration (Reparse point and Object ID verification): 15.02 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 7 unused index entries from index $SII of file 0x9.
Cleaning up 7 unused index entries from index $SDH of file 0x9.
Cleaning up 7 unused security descriptors.
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 37.91 milliseconds.
  32382 data files processed.                                           

 Phase duration (Data attribute verification): 6.73 milliseconds.
CHKDSK is verifying Usn Journal...
  38848704 USN bytes processed.                                                           

Usn Journal verification completed.
 Phase duration (USN journal verification): 209.05 milliseconds.

Stage 4: Looking for bad clusters in user file data ...
  131824 files processed.                                                               

File data verification completed.
 Phase duration (User file recovery): 3.26 minutes.

Stage 5: Looking for bad, free clusters ...
  238458700 free clusters processed.                                                       

Free space verification is complete.
 Phase duration (Free space recovery): 0.00 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

 999523534 KB total disk space.
  45347468 KB in 87614 files.
     71792 KB in 32383 indexes.
         0 KB in bad sectors.
    269474 KB in use by the system.
     65536 KB occupied by the log file.
 953834800 KB available on disk.

      4096 bytes in each allocation unit.
 249880883 total allocation units on disk.
 238458700 allocation units available on disk.
Total duration: 3.36 minutes (201994 ms).

Internal Info:
00 03 02 00 c9 d4 01 00 7a 8b 03 00 00 00 00 00  ........z.......
2c 00 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  ,...<...........
</Data>
  </EventData>
</Event>

after that  i ran dism it didnt say there was any corruption then i ran sfc and it said there was bad files and it fixed them after that i tried installing the driver but it still crashed 

tried disabling microsoft basic display and did all the steps again but it still crashed

Manually set a System Restore point to be safe.

Next, open the Windows Add/Remove screen.  Click Apps/Features in left column. Scroll down right column looking for Intel Graphics Command Center. Assuming it's  listed, select it to be uninstalled. Don't uninstall anything else.  Then reboot.

Now go to the Intel Download Center and download/install Intel's Driver & Support Assistant. Run that and let it scan your hardware and see what it offers.

If it offers Intel chipset drivers, etc, install them before installing the Intel video driver, assuming it gives you the option to select drivers one at a time. 

Reboot when that's all done and see if things are working now...