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74
October 25th, 2024 00:19
17 R4, backlight no post
Alienware 17 R4
The Alienware originally would not boot at all and had no RAM installed with the 2-3 blink codes. I acquired new RAM and installed it in the first DIMM slot and the screen backlight but would not reach the dell splash screen or indicate any error. I have since tested it with other RAM sticks out of a working 17 R4 and it still only does the backlight with no boot. I ran the graphics test by holding D and it showed the colors. What is likely my issue?
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ejn63
10 Elder
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28.6K Posts
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October 25th, 2024 12:42
That isolates the problem to the mainboard, which will need to be replaced.
ejn63
9 Legend
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87.5K Posts
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October 25th, 2024 00:49
Is the RAM compatible withe system?
Refurboot
1 Rookie
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3 Posts
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October 25th, 2024 01:19
@ejn63 It is, I also tried it with some known working 17 R4 RAM and that did not work either.
Refurboot
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October 25th, 2024 15:23
@ejn63 I was worried about that, thank you for the insight.