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July 1st, 2025 22:47
16X Aurora AC16251, stuck in continuous boot loop
Since using the 1.2.0 BIOS update the laptop works fine. But since having the laptop for 2 weeks now it’s got stuck in a continuous boot loop. You can’t even get into F2 setup.
The only way to fix it is by removing the back cover and disconnecting the battery for a minute. After reconnecting the battery it will power back on as normal. It’s happened on the first week of owning it and just now on the 2nd week.
Just ran a load of stress tests and benchmarks. All fine. Done a few restarts, fine. Now I’m wondering if it will do it again for the 3rd time in a couple of days.
It doesn’t even attempt to recover or revert to the BIOS backup during the boot loop. Trying to enter service mode by holding B and power doesn’t work either at this stage.
DELL-Jesse L
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July 7th, 2025 11:32
Run the diagnostics to see if it shows any issues. If so, post them back on this thread.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.
Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
Atomfix
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July 7th, 2025 11:34
@DELL-Jesse L Motherboard is getting replaced tomorrow... I hope. It died completely and no longer boots no matter what I try and do. 1 Amber Light, 8 White light flashes
Atomfix
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July 10th, 2025 12:58
<Do not start another thread. Merging to the original thread. DELL.Admin>
Recently bought the 16X Aurora AC16251 with the 275HX - RTX 5070 - 32GB RAM. I’ve owned it for just over 2 weeks now.
First initial BIOS, 1.2.0 and the newly released 1.3.2 BIOS. This has happened Can’t get past this constant cycle of trying to boot. The only way to fix it is by removing all the screws and hope I don’t damage it by removing the back cover. Unplug the battery > reconnect and it works again!
Extremely frustrating and time consuming. And running the risk of damaging tabs as I pry off the cover. ( yes I use a plastic pry tool for this).
I just had the motherboard replaced yesterday (08/07/25) UK. And this still continues. BIOS is at its default settings.
No overclocks, pure stock. Why? Poor build quality?
I haven’t been able to use this machine tidy for 2 weeks and the constant back and forth chatting to Dell via Live Chat. (fair play to them they have been OK ).
Can’t post a video here but I’ve created a post on Reddit linked below and uploaded a video to YouTube.
Reddit Post - Alienware Community
YouTube Link (Shorts)
(edited)