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July 30th, 2025 01:06
16 Aurora AC16250, Service Tag is not recognized
Hello,
With whom do I speak if I am receiving the following error, even if I autodetect the laptop?
"There is no match for that Service Tag or product ID. Please try again, auto-detect or choose from all products"
This Alienware laptop was built about a month ago.
Thanks.
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schmofo
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July 30th, 2025 02:02
@ejn63 Thanks. I'll contact Dell during business hours tomorrow. After a few phone conversations today, I was put in touch with Customer Care. They had the Tag Team update my data. That resolved the problem. A little unnerving when you get a machine that's not entirely "on the books" as so much hinges off of service tag / express code, but we got through it.
(edited)
ejn63
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28.6K Posts
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July 30th, 2025 01:12
If the system was purchased from Dell, call Dell support. If it was purchased anywhere else, contact the seller for an explanation.