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July 30th, 2025 01:06
16 Aurora AC16250, Service Tag is not recognized
Hello,
With whom do I speak if I am receiving the following error, even if I autodetect the laptop?
"There is no match for that Service Tag or product ID. Please try again, auto-detect or choose from all products"
This Alienware laptop was built about a month ago.
Thanks.
schmofo
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July 30th, 2025 02:02
@ejn63 Thanks. I'll contact Dell during business hours tomorrow. After a few phone conversations today, I was put in touch with Customer Care. They had the Tag Team update my data. That resolved the problem. A little unnerving when you get a machine that's not entirely "on the books" as so much hinges off of service tag / express code, but we got through it.
(edited)
PravinKumar
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1 Message
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February 7th, 2026 20:51
I also purchased 16 Aurora AC16250 from reputed seller but not from the dell service center. Facing same issue. Unable to register my device on dell support. It says the service tag is invalid.
ejn63
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30.8K Posts
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July 30th, 2025 01:12
If the system was purchased from Dell, call Dell support. If it was purchased anywhere else, contact the seller for an explanation.