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February 4th, 2026 18:39

16 Aurora 5060 laptop, GPU and SupportAssist problem

I bought on December of 2025 an aurora 16 5060 laptop for gaming. I'm not such a daily gamer. Yesterday i played my game very well. But today when i try to open the same game i get "gpu recommodation failure" error. then i couldn't play the game. And then i try to open dell supportassist and it is not working either (this is taking too long, restart your computer and try again). What should i do? 

5 Practitioner

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1.7K Posts

February 4th, 2026 20:51

I would contact Dell Support and walk them through what happened. Best to open a support ticket as soon as possible. 

Does it happen when you try to run any game?

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