14 R1, fans run at maximum speed all the time

Hi @FeynmanDiagrams !

What is your laptops full model name as I can provide the Intel Thermal Dynamic tuning driver so it can control fans and thermals.

Alienware Area-51 ALX 2006,

You can use the chosen picture and name in the original post to identify the specific model. If there is not a number listed, it is always revision 1.

Alienware 14 = 2013 14 R1


Alienware 17 = 2014 17 R1

Alienware Area-51m = 2019 Area-51m R1

The full name is: Alienware 14 2013 14 R1, with an Intel(R) Core(TM) i5-4210M CPU @ 2.60GHz 2.60 GHz.

Thank you!

Alienware 14 

How old is this laptop?

Hi @FeynmanDiagrams !

Sorry for the late response, I found 3 things that would help you most likely with your Alienware 14 R1.

Alienware 14 System BIOS | Driver Details | Dell US

Intel Chipset Driver | Driver Details | Dell US

Intel Management Engine Interface Driver | Driver Details | Dell US

I highly recommend doing the Chipset and Management Engine first and after completing both just restart the computer and see what changes.

Warning:The System BIOS one is the last one that should be done, and you should verify if your version is the same as the latest one. When installing the BIOS update make sure to leave the computer to do all the necessary work needed for the update and if the screen goes black make sure to not shut the lid or turn off the power button, leave it for a maximum of 3 hours if needed to assure they're no issues with the installation.

Hi @filbert !

It's from 2013.

It's possible that there is a layer of dust on the fan blades or inside the radiator fins. That can impair cooling and cause the fan to run more often and at higher speed. I recently disassembled the fan in my old XPS and removed a fair bit of dust and fluff. 

It's also possible that the thermal compound has dried out somewhat, so is no longer effectively transferring heat from CPU and GPU to the heatsink. If so, you can clean off the old compound and apply fresh.

This problem has already been discussed 1000 times, use the search.

Uninstall SupportAssist from your laptop, this program is useless it only does problems! After uninstall, reboot.

This is installed automatically from the Dell support website to determine the Service Tag and verify that the laptop is working correct. The problem is that after installing SA (SupportAssist) , on older laptops, the CPU fan runs at maximum speed, and the GPU fan stops working at any temperature !!! Many do not know about this, my GTX780M overheated and failed, I had to replace it.
You need to fix this.

I cleaned the fan and updated the BIOS. The fan still went at maximun speed, finally I uninstalled SupportAssist and yeah, it looks that was the problem , at least for now. If the problem came back I know here there is an amazing and helpfully community!!

Thank so much to all of you, thanks for your time and your support!!

Very high chance that the issue is caused by Support Assist so uninstall it if you have it installed. 

Also search in your C: drive for anything that is called Dell Vault or DDVDataCollector and delete these files or disable it from your services in Task Manager.