DELL failing to provide evidence of liquid damage

Question

Two weeks ago the PSU on my pc exploded/sparked and ceased functioning. Sent it in to DELL repair depot.

They now claim that there has been accidental liquid damage, and have to fix the GPU, but I am confident that is not the case. As my pc sits atop my desk far from any possible liquid accidents.

The evidence they’ve provided doesn’t show any signs of damage to the GPU, which functionned perfectly prior to the PSU breaking.

Customer support is frustrating as all they do is repeat the same thing without giving evidence of accidental damage to the previously working GPU.

DELL seems to expect customers to simply capitulate and take their word for it and handover your money. Highly disappointed, this is the last time I’ll do business with them

redxps630 · Answer

I know this is a frustrating experience. speaking from a user perspective. I do not work for Dell. Is it possible the liquid damage to gpu is from a leaky AIO assuming this R12 has a liquid cooler? slow oozing of fluid from pump may drip on gpu and cause a short circuit in gpu that killed psu? just a hypothesis. the only way is to get back the unit and ask for a Dell on site technician visit to show and prove liquid damage. I know I sent back laptop for repair and they found accidental liquid spill from prior user and they did not provide proof. I take their word as I can see the liquid stain in the laptop myself. I would doubt they make up a false story to cheat user (they just do their job as repair technician). more likely there is a damage user is not yet aware but caused downstream psu spark. just a theory.

(edited)

LesOursons · Answer

@redxps630​  Thank you for taking the time to reply. I’ll add the links to the evidence  https://dellservices.my.salesforce.com/sfc/p/#0b000000GaMp/a/6P000000H9ch/GTU8Xb2PpXP0Hk26YfnkEjdlAJTvqBHp2TAxD6ZDb.8 https://dellservices.my.salesforce.com/sfc/p/#0b000000GaMp/a/6P000000H9ci/zMVljQSBILSJrxE4PLGdm7zll6EzpYHePQZeMPt6mrY

Chino de Oro · Answer

Not sure why OP is saying that Dell failing to provide evidence of liquid damage and then posting pictures which clearly shown evident of liquid spillage.

At the picture below, you can clearly see a couple of the fan blades got its dusts cleaned off by some types of liquid. The fan is located at lower front, blowing air directly toward at graphics card.

At the picture below, you can see droplets of liquid between the drive cages. This is located at bottom floor chassis, right under of graphics card.

LesOursons · Answer

@Chino de Oro​    For the front facing fan, it was isopropyl alcohol swabbed with a qtip,  2 to 3 years ago But that isn’t showing the alleged damage to the GPU

Chino de Oro · Answer

I could only pointed out the liquid spill evidence in pictures provided. I can not elaborate from the picture that was the actual cause for graphics card failure. It could have been the exploding PSU, I don't know.

When you are posting in public forum, expecting inputs that you like and may not like.

LesOursons · Answer

@Chino de Oro​  that’s fair

Alienware Desktops

DELL failing to provide evidence of liquid damage

Was this post helpful?