Unsolved
1 Rookie
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2 Posts
0
38
July 13th, 2025 22:53
Computer will not run after firmware upgrade
Computer starts and goes to lockscreen. I hit a key to go to next screen, and it says "something happened and your pin isn't available. Click to set up your pin again. But it is no longer regonising my internet cnnections and has me locked in airplane mode. No mouse can be seen. Frozen screen. Help! Also the wrong name on header. Should be Cliff N.
<Your full name should not be a Forum username. That is a privacy security issue. DELL-Admin>
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DELL-Chris M
Community Manager
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56.8K Posts
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July 14th, 2025 02:39
Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private computer Service Tag with them. Once verified, they will troubleshoot with you.
Before our users can assist in troubleshooting, provide this data =
* What specific computer model?
* What firmware did you install?
anne_droid
3 Apprentice
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649 Posts
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July 14th, 2025 11:07
Please can you confirm the Make Model and OS, along with any configuration details like touch screen, backlit keyboard, SFF or tower etc etc.
https://support.microsoft.com/en-us/windows/change-or-reset-your-pin-in-windows-a386c519-3ab2-b873-1e9b-bb228a98b904
What firmware was upgraded?
What have you attempted to rectify the issue?
Cliff45896
1 Rookie
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2 Posts
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July 14th, 2025 16:59
It is a mid tower running windows 11. It is on a dell alienware R 16. Beyond that, nothing special.