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August 25th, 2025 11:41
Common problems or just unlucky
I have bought last year my dream PC - Alienware, but after spending 3500£, I found out that the "best PCs" in the world are not so "best" in my case.
First stared with crashes on multiple games, most of the crashes were on not so demanding games; like Crusaders Kings III & Knights of Honour II.
Then issues continued with frozen screen for 1-2 sec on most of the games, then crashes that took me to reinstall all system - 3 times; and now, just 3 weeks before the warranty finishes, critical fail for CPU fan. I still feel lucky that this didn't happen after the warranty run off.
Dell, is this your product? or I'm just unfortunate? 3500£ for this?
You keep answering "get in touch with bla bla bla"; everything is made to NOT get in touch with anyone, but my biggest question is, why did I spend 3500£ for this? Fake advertising or just unlucky?
Now I have raised the problem with "Support"; in 2 working days we will contact you..bla bla bla; just for your information, I have a Medion Erazer, 6 years, and is still running with NO issues; and it didn't cost same as Alienware.
As soon as I get the product (brand new) you send me emails to review the product; but now when I really want to review the product, I can't; maybe you need the review when the product is fresh and many fails didn't came to light yet!
Conclusion: Not always, what is promoted/advertised and expensive, is quality.
Very disappointed; lost 3.5k; me, I will never again purchase anything form Alienware
Tesla1856
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17.1K Posts
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August 26th, 2025 20:58
If you just want to vent, that is cool. However, this is a Community Support forum so not many Dell/Alienware employees (at which I think your message is directed) read here.
You asked "Common problems or just unlucky?" ... hard to say as you don't even tell us your model or system config.
If you are going to keep it and want us to try to help with your computer, try posting again.
Little fans and what-not can be replaced. When you say " reinstall all system - 3 times " was that using Dell's recovery partition or a clean-install with Microsoft.com Recovery Drive? I suggest Microsoft.com Tool if other way didn't work out. Only heavy Dell driver-suite you (eventually) really need will be AW-CC (for lights and fans).
What is the SMART status on your NVMe SSD's? Did you add some weird hardware to your system a while back?
What BIOS Firmware are you running?
Do you have Core-Isolation/Memory-Integrity disabled/Off ? I game but also do real-things on all of mine. But I'm careful where I Internet surf (and careful what I click-on), so I keep it OFF on all of mine (no VBS). Seems fine and faster to me. My old Auroras are rock-stable, and so are both of our newer Origin-PCs (with Intel-i9's and Nvidia RTX cards).
(edited)