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May 23rd, 2025 12:44
AW3423DWF, stripes, possible to repair?
Pixel refresh or panel maintenance does not help. Possible to repair?
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Unsolved
1 Rookie
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52
May 23rd, 2025 12:44
Pixel refresh or panel maintenance does not help. Possible to repair?
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DELL-Chris M
Community Manager
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56.8K Posts
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May 23rd, 2025 12:48
Dell has never repaired monitors nor sold monitor parts. We only replace the whole monitor while still inside the original purchased warranty period.
Did you purchase this directly from Dell as new? What is the non-private 20 digit serial number?
jz2004
1 Rookie
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May 23rd, 2025 12:51
When I write service tag it says monitor is not under warranty. No technical help avaiable.
jz2004
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May 23rd, 2025 12:53
@DELL-Chris M s/n cn-0wdhhk-qdc00-357-0abs-a03
DELL-Chris M
Community Manager
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56.8K Posts
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May 23rd, 2025 13:00
Built on May 7, 2023. 2 years/17 days old. I have sent you a private Direct Message. In that private Direct Message provide the private Service Tag number so I can check the history.
jz2004
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May 23rd, 2025 13:18
I have Alienware 13 R2 and OLED screen works very well.
(edited)
DELL-Chris M
Community Manager
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56.8K Posts
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May 23rd, 2025 13:33
That AW3423DWF was sold on July 11, 2023 as "liquidated asset, no warranty". Where did you buy it?
jz2004
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May 23rd, 2025 18:53
Bought on allegro.pl
Stripes are common as seen in Google.
ejn63
10 Elder
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28.6K Posts
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May 23rd, 2025 21:18
Even if you can find a shop willing to undertake the repair, parts are hard to come by and if it turns out the panel is what's bad, the monitor is beyond economic repair -- the panel itself is a large percentage of the cost of the monitor and they're generally not going to be available for purchase.
jz2004
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May 24th, 2025 06:42
Ok so I'll return it to the seller. I'm curious why so many similar problems reported on https://www.reddit.com/
ejn63
10 Elder
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28.6K Posts
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May 24th, 2025 10:50
Given the term liquidated asset above, guess would be they suffered some sort of damage in shipping and were written off.