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October 11th, 2024 12:36

AW3423DW bricks after first panel refresh

I have the infamous issue of my monitor bricking after the first panel refresh. Since I don't use my monitor too often the first panel refresh happened after ~4 years. Whenever the monitor "changes input" (or w/e you call it; it's whenever you launch a game in fullscreen, change between HDR, turn on/off the PC - the monitor kinda has to figure out "where it's at" and will flicker a couple of times) is when it will happen. The screen will turn black and the LED will be on. The monitor will be dead and completely unresponsive until you pull the plug. Obviously I was frustrated when this happened to me half a year ago until I found this thread;

https://www.dell.com/community/en/conversations/alienware-desktops/aw3423dw-does-not-wake-from-standby/647f9f5bf4ccf8a8de426d6f?page=15

It's a very well-known issue with no apparant fix. The only hope was the sudden firmware-update to MOB106 - sadly it didn't work. 

I'm making this post hoping that Dell somehow found a fix for this. Don't even bother running me through the Diagnostics tool, Factory resets, connecting to other PC's etc. I've done it. Several times.

I have a hope, that this being a well-known issue related to the (98% of the time, according to my thorough research) first Panel Refresh, that Dell will either provide a fix or a replacement, even though my warranty has ran out. Panel Refreshes happens only after XX hours of usage meaning that I couldn't get the issue until I got the Panel Refresh, meaning I had no possible way of encountering this issue in the warranty period unless I used the monitor even more than I did.

I live in Europe, so shipping it will just be an expensive, time consuming mess - I pray that you guys have found another solution to the issue? Thanks.

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