Unsolved
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519
September 10th, 2024 10:52
AW3423DW, AWCC "Connect Now" does nothing
I have an AW3423DW. Firmware version reported by the Updater app is 8.200_6.20_0.3_1.21.
Nothing happens when I click "Connect Now". Also, the "Change Game Artwork" button doesn't work, and you can't update through app. The "Check for updates" button will find an update but it won't install it.
Another weird thing: if you try to use the PrtSc key on your keyboard to take a screenshot while the app is in focus, it blocks it from happening. You have to click off the app first, and then take a screenshot. God only knows what this thing is doing in the background.
I've reinstalled the app and the operating system, no change. This thing is virtually useless.
Windows 11 Pro
i7 14700K
RTX 4080 Super
32GB DDR5 @6000Mhz
AW3423DW
OlivierDelerue
1 Rookie
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2 Posts
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October 28th, 2024 18:45
Same thing here, since last version "connect now" does nothing and i am stuck with this flashy blue light on the back on my computer i can not turn off.
DELL-Chris M
Community Manager
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56.9K Posts
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October 29th, 2024 21:00
* Uninstall AWCC 6.4.15.0
* Restart the PC when done
* Go to the AW3423DW Drivers & Downloads page
* Click, "Alienware Command Center 6.x - Full Installer"
* Click, "Older versions"
* Install AWCC 6.3.7.0
* Restart the PC when done and retest
OlivierDelerue
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2 Posts
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October 31st, 2024 09:33
@DELL-Chris M
So I did : According to the settings page in AWCC i now have 6.3.7.0 Official build <Private data removed from public view. DELL-Admin>installed on my system. But the problem still occurs : the "connect now" button on the home page changes from blue to grey when hovered, but has no effect when clicked.
(edited)
DELL-Chris M
Community Manager
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56.9K Posts
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October 31st, 2024 15:08
Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them. Explain the issues and let them troubleshoot.
Spiffer
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1 Message
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April 16th, 2025 02:30
any resolution? i have this issue now after updated to latest version of awcc. no way to edit keyboard lighting.
Deadze
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2 Posts
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October 9th, 2025 05:29
@Spiffer having the same issue any updates?
Deadze
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2 Posts
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October 9th, 2025 05:30
@DELL-Chris M any solution to this I’m having the same issue. Connect now button does nothing. I’ve tried uninstalling with revo and reinstalling after reboot and nothing works.
DELL-ChrisM2
Community Manager
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371 Posts
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October 9th, 2025 12:08
I have no idea what this means = 8.200_6.20_0.3_1.21
The listed AW3423DW firmware is =
M0B106, M0B205, A00-00
Alienware_MonitorFirmwareUpdateUtility_W_AW3423DW_M0B205.zip
Remarks: After firmware (FW) update, the FW version will be updated to M0B106 for monitor with TI MCU or M0B205 for monitor with Nuvoton MCU.
Open the Menu--> Others to see the currently installed Firmware. See page 54.
The available AWCC 6.x Full Installer versions on the AW3423DW Drivers & Downloads page to test are =
6.9.15.0
6.7.37.0