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September 8th, 2025 16:35

AW322QF, random black screens

Having random black screens on my AW3225QF, sometimes even causing the system the crash. The crash happens after the connect and disconnect sound repeatedly starts playing, only happens when the monitor is connected
these are *very* inconsistent, sometimes works without issue for hours on end, sometimes happens thrice every minute. Sometimes the screen just flickers, sometimes goes out of just a few seconds and comes back, sometimes refuses to come back which usually fixes when cycling display modes. after turning the monitor on and off, after restarting the device or doing a sleep-wake, might fix itself for a few minutes or hours or just go black after 2 seconds.

I can see these 3 errors in the reliability monitor =
LKD_0x1B8_NV_Blackscreen_Blackbox_dxgkrnl!DxgCreateLiveDumpWithDriverBlob
LKD_0x1A8_KEYBD_HOTKEY_OSContentDontKnow_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump
LKD_0x193_DxgkrnlLiveDump:815__watchdog!WdpDbgCaptureTriageDump


Another thing, most of the times that it goes black it's still recognized and I can put my mouse on there and even drag windows to the screen and type or interact with the things but they are not visible on the display
win+ctrl+shift+b doesn't fix it. However if I have it set to show only on 2 when I do this it sets it to show only on 1 or extend. Been using the same hdmi cable that came with the monitor.


I tried updating the nvidia and intel drivers and updating the monitor firmware but still facing this. it didn't happen for like the first 3 months of my purchase but been facing these issues from the past 3 months or so. This is just straight up annoying many a times, I'd appreciate any help, even while typing this it blacked out twice

system =
Lenovo Legion pro 7i 16IRX8H, i9-13900HX, RTX 4080 laptop, 32gb 5600MHz ddr5

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September 13th, 2025 19:42

alright after a lot tinkering around, it seems updating the monitor firmware, then booting the laptop into safe mode and using DDU to uninstall the nvidia drivers and then install the latest nvidia drivers that is 581.15, and now 581.29, then completely removing AWCC and all Alienware apps and stuff from the device fixes it for the most part
it seems the blackout only triggers sometimes when the vram usage exceeds the maximum now

(edited)

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