AW3225QF, any update on next firmware?

:)                   

Hi everyone,

The engineering team has provided a response. Please review the information below and assist where possible:

Thanks a lot for providing the feedback to us, from the post we understood that there are 3 issues that are reported.

1. VRR flicker.
2. DSC toggle
3. HDR1000ETF curve

While we appreciate the efforts you took to highlight the concern could you elaborate each situation and provide steps to replicate. A short video/image will be more helpful here.

1. Texture flickering when using variable Refresh Mode, aka G-Sync or Freesync. While some of this is inherent to OLED technology, it's apparently really visible on this monitor.

2 . users want a DSC toggle to turn off DSC so they can use Nvidia DLDSR. DLDSR/DSR does not work with DSC on, and DSC on this monitor is always on making it impossible to use a lower resolution for performance, and upscale using DLDSR/DSR.

3. Tell them to read this thread. It explains it very well, including third party measurements with spectrometers from a reputable monitor review site (RTings). They should be able to see the problem with this curve if they use their photo spectrometer in the lab. It's pretty easy to measure this.

The P1000 Luminance line falls off after 258 nits, and drops well below the certified HDR400 luminance after 258 nits as the overall APL area (in %) increases. There was an answer a while ago this was due to Samsung (screen manufacturer) requirements, but that would make the HDR400 mode outside of panel manufacturer requirements so that makes no sense. 

Two points to check:

1. After the firmware update M2B105, soundbars are no longer turning on along with Windows when using a DisplayPort and HDMI combination. However, HDMI/HDMI works well. This behavior was not present in update M2B104.

2. After changing some settings in Creator mode in SDR, the brightness reports, for example, 95%, but the screen appears too dim, like it's at 15%. When you increase it to 96%, the brightness is fixed. This happens when the PC is in sleep mode or when quitting games. See this post.

Using 240 Hz refresh rate on Mac OS causes intermittent Kernel panics, forcing users to use 120 Hz to prevent daily system crashes (and VRR flicker).

@DELL-Nat M Is there any more information the engineering team needs?

@DELL-Nat M​

One more thing to add: Many would love to see a toggle to let us switch off this kind of Multi-Logo-Detection-Feature, so the screen will stop dynamically dimming while browsing in SDR, for example. Competing models from Asus, MSI, etc. offer an option in their OSD-Settings to turn those Logo-Detection-Dimming-Modes off.

Issue 3 is very noticeable with the naked eyes. If you use HDR1000 over 400 in most scenes the screen is almost half as bright in HDR1000 mode. Even when there are no bright highlights running. Just having HDR on in windows and browsing you can see a massive difference on bright or white background pages between HDR1000 and any of the 400 modes. The HDR1000 mode seems to overcompensate by a massive degree.

Another problem is the image dropping out intermittently when running with VRR (Gsync in this case) at high refresh ranges.  Seems to just fall out of sync and the whole screen just goes blank or a few frames.  Doesn't really seem to present if you restrict yourself to the 120hz mode but when moving to 240hz it's really a problem.

Quick video of the issue, it's in the middle of a black out when it starts and does it again at around 55 seconds.

https://youtu.be/dCJeM45bySM

It's been a month with no reply. @DELL-Nat M is there any update from the firmware team?

Bump. @DELL-Nat M any word that this is being looked into at least?

Hey, @DELL-Nat M, any update on this? Any additional information that can be provided?

The DSC toggle would be great. For anyone coming across this, you can use Console mode with the Legacy option to disable DSC, but it locks you out of picture mode adjustments, and obviously locks you to 4k120 because of the bandwidth constraint. This only works when using HDMI 2.1.

The proper EOTF tracking is a larger issue, and probably the biggest problem with the monitor.

The other small nag I'll add is that the monitor absolutely does not respect my settings for the lights on the back of the display. I am constantly turning the lights off, over and over again. They continuously reset back to the default setting, which is super obnoxious.

@DELL-Nat M​ how long are you guys going to ignore your customers with no updates after spending 1200 dollars on a monitor? This is ridiculous 

It's almost 10 months since last firmware, I still check at least once a week if there a new one. Starting to think they just gave up on it. Even though the competition managed to make it work a lot better at 1000 nits with the same panel they only put 400 on the box so probably just figure they are good. This is an enthusiast type of monitor though, and they will remember how Dell managed this.