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May 17th, 2025 02:15

AW2725DF, PS5, HDMI black level problem

I have the aw2725df monitor. i use it for the ps5. i notice issues with the image when i only close certain games, the black levels on the monitor will become darker and the only way to fix this issue is by simply powering it off and on. i am on the m3b104 firmware and latest ps5 software. ive made sure to use the recommended settings for console use; console mode and source tone map. i think the problem might have to do with hdmi handshake issues. my hdmi cable is in great condition, my hdmi ports on both hardware are in great condition, no damage noticeable. i am wondering if this is just a firmware issue on the monitor. i would like some help, this issue isnt a severe problem as it only happens on certain games and is easily resolved by a quick power off + on, but it is very annoying

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May 17th, 2025 02:49

after further troubleshooting it appears the issue only occurs with a 120 Hz output and HDR enabled. Would this be a Playstation 5 issue, AW2725DF monitor, or possibly both. Again i am on M3B104 firmware and ps5’s firmware is up to date. Any suggestions or a dell support response would be appreciated. 

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