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4 Posts

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June 11th, 2024 15:28

AW2725DF, flashing colors

Alienware 27 360Hz QD OLED Gaming Monitor AW2725DF

Alienware 27 360Hz QD OLED Gaming Monitor AW2725DF

monitor only 3 months old but started flashing red, blue black, white colors. Any advise?

Community Manager

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56.9K Posts

June 11th, 2024 16:08

Is the unknown PC on/active mode when this happens?
What is the unknown PC operating system, video card?
How is the AW2725DF connected to the unknown PC using which cable and ports?

The BID Screen Test (page 88) shows gray, red, green, blue, black, white.

(edited)

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4 Posts

June 11th, 2024 16:25

@DELL-Chris M​ Nope, video card on desktop is RX6900XT. tested on my laptop still the same issue.
I've tried powering off, unplugging the power plug, but nothing is working. it still continue to flash the colors

6 Professor

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6.9K Posts

June 11th, 2024 16:33

Perform a build in diagnostic as per page 88 of the manual.

Unplug all cables except the power cable from the monitor when performing this test.

Community Manager

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56.9K Posts

June 11th, 2024 16:34

That sounds like the service center FSM (Factory Service Menu) BurnIn mode has somehow been turned on? Was anyone there in the FSM? Was there a power outage while the AW2725DF was turned on?

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4 Posts

June 11th, 2024 18:31

@Vanadiel​ i cannot even open the OSD or the display when i move the joystick, it just flashes

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4 Posts

June 11th, 2024 18:32

@DELL-Chris M​ nope, there wasn't, it was just like the moment i turn on my desktop, the screen just turn to these colors and flashes

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2 Posts

August 17th, 2024 02:18

I just started experiencing this also, just got back home and turned on my PC just to find my monitor constantly cycling colors as if it was doing a dead pixel test, I've updated my drivers, AW command center, and did a windows update. I'm running a rtx 4080 and using windows 11. A lot of what a read ended up with customers asking for an RMA. Don't really wish to go this route if at all possible.

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3 Posts

November 30th, 2024 12:47

Did anyone find a fix to this. I started having the same issue. 

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1 Message

December 21st, 2024 17:05

@Drake_R​ Did you end up RMAing the monitor? It's been working perfectly for me other than this one boot up and i love this monitor, so im a little concerned.

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1 Message

February 2nd, 2025 00:24

Same issue, guess I'll have to RMA

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1 Message

April 9th, 2025 16:29

 Same problem on a 5 month monitor, I opened RMA and I hope They don't make me waste too much time, it's hard to be without a monitor 

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1 Message

September 6th, 2025 21:50

any solution for this? I had the same problem when turning on the monitor from standby just now. Turned off the power and turn back on solved the problem for me but I am worry about future occurence.

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2 Posts

September 7th, 2025 18:07

Some monitors run into this issue. Last year I had to return the monitor after verifying with the support rep that the monitor was indeed not working as intended and get a refurbished one because it had been outside the 30 or 90 day limit for a brand new one. 

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3 Posts

September 7th, 2025 18:17

@coffeerun​  I had to end up returning mine and get a replacement from DELL. 

A basic troubleshoot to this is to complete a power cycle. Which basically means. Turn off the monitor and unplug all the cables from it. Let it sit for 30 mins and connect the cables back and turn on. It should fix the issue for you. If not, return/replacement is the only option. 

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