AW2725DF, defective, vertical banding after 8 days

The Issue:

I purchased the monitor from Amazon. It worked perfectly upon arrival, but within 5-6 days, vertical banding started to appear. By day 8, the banding had worsened significantly, becoming horizontal and multi-colored, making the monitor unusable.

1. Contacted Dell: Dell initially seemed ready to replace the monitor, requesting various photos. However, they then rejected my claim, citing possible "transit damage" and told me to contact Amazon

1. Contacted Amazon: Amazon reviewed photos of the original packaging and confirmed in writing that there was no damage and that the issue is a manufacturing defect, falling under Dell's warranty. They directed me back to Dell.

1. Contacted Dell Again: I've sent a formal dispute letter to Dell, outlining my rights and demanding a resolution. I'm currently awaiting their response.

I'm being bounced back and forth between the two companies, with neither accepting responsibility. The gradual development of the banding strongly suggests a manufacturing fault, not damage during shipping. What I've Done:

• Provided all requested information to both companies.

• Sent a formal dispute letter to Dell (I can provide the text if needed).

• Contacted Amazon multiple times, receiving consistent confirmation that it's Dell's responsibility.

What I'm Looking For:

• Advice: Has anyone experienced an issue like this with Dell warranty or this particular monitor? Any successful strategies to resolve a warranty dispute?

• Visibility: This is unacceptable customer service. I want to raise awareness.

• Dell/Amazon Reps: If any representatives are on this subreddit, please reach out. This needs to be resolved.

I'm incredibly frustrated with this situation. Any help or suggestions would be greatly appreciated!