AW2523HF, firmware M3T104 not updating, #2

Make sure the USB cable is connected and all other USB devices are not plugged in, and make sure you start the updater in administrator mode.

You might have to try a different USB port of it keeps failing.

I thought it might be my motherboard but I just tried a laptop as well. I tried using the onboard DP rather than the GPU's. Fail fail fail. It's like it fails before it even starts. I ran procmon and the only thing I noticed really was

• Registry Access Issues: Many entries report "NAME NOT FOUND" when trying to access registry keys under HKLM\System\CurrentControlSet\Control\DeviceClasses.
• Missing DLL: There's an entry indicating libusbK.dll could not be found in C:\Windows\SysWOW64.
  
  
  

Is there any possible way to get a copy of the M3T102 firmware? I see others having similar issues and being able to fix it by jumping 3 and going to 4 on there AW monitors. I know how to update firmware. I had this monitor previously but the condition it arrived in was not acceptable so I had a new one sent to me. But that one upgraded the firmware just fine and this one it just doesnt seem possible.

It uses the USB connection to update, not the DP or HDMI connection. 

1. The monitor must be connected to a power source during the firmware updating process.
2. The USB upstream cable needs to be connected between the monitor and your computer.

Make sure to connect it directly, not with a USB hub.

I understand that, I was just trying all possibilities on the off chance it might actually work. The USB upstream cable is connected directly to the motherboard and I have tried all USB ports on my motherboard. In the images in the included pdf help section there is no video cable connected. Maybe I should try that I guess?

I flashed my DWF without any issues, with all the cables hooked up.

Is the USB hub on the monitor operational?

Yes all the USB ports are operational.

Odd, could be some incompatibility between the USB chipsets. Apart from that, it should just work...

I agree, I just hope they have a new firmware soon so I can see if it will update. It's odd because I had an identical monitor a week before that I successfully upgraded with the same setup I have now. 

Hello, excuse my English, the same thing happened to me, when trying to update the firmware, I also get an error when I start doing it, the monitor goes black for 1 second, then I get the error that you cannot delete the log, I did the same as you, changing the connection to different USB ports, the USB cable that comes with the monitor works well, the USB ports on the monitor work, I have tried several things, changing cables, etc. It just won't let me update the firmware from MT103 to MT104.

hello guys, you both that can't update firmware and stand still at the M3T103, could please upload the firmware file for me making a downgrade ? 
i literraly updated to M3T104 and just feel terrible, but can't find the firmware file on website, if you guys could do it for me would be awesome.

But why do you say that you feel terrible with the latest firmware, it is supposed to fix various bugs, screen sharpness problems on the right and left sides, tell me what happened to you and how you were able to update, please, thank you.

Hey everyone, sorry for the late reply—I had kind of given up on a fix. With a few of us facing similar issues, does anyone know the right protocol for escalating this with Dell? Since it's happening to multiple users, maybe there's a specific process we should follow to get their attention. If anyone has contacted support already, it'd be helpful to know what they said or what steps we should take to get this resolved.

I'm facing the same problem. I've tried updating my monitor using a USB, but it isn't detecting the USB. Additionally, my monitor keeps blinking, going into standby mode for about a second. I tested multiple DP cables, so the issue doesn't seem to be with the cables.

Is there any way for someone to send the older firmware? I updated to the new firmware version and the monitor looked horrible 

Existe alguma forma de alguém mandar o firmware mais antigo ? atualizei para a nova versão do firmware e o monitor ficou horrível 

monitor in the beginning was very good, dps q went from m3t103 to 104 it was horrible I sold and bought a benq don't buy this monitor, the support doesn't help you, they say it doesn't have the firmware how does it not have?

monitor no começo era muito bom, dps q sai da m3t103 para 104 ficou horrivel vendi e comprei um benq nao comprem esse monitor, o suporte nao te ajuda, falam q nao tem a firmware como q nao tem?