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June 30th, 2025 23:11
AW2523HF, 360Hz issue
I recently got the Alienware AW2523HF Gaming Monitor and it advertises 1920x1080 resolution at 360Hz. Although when I go to change my refresh rate in windows settings or NVIDIA Control Panel, it maxes out at 300Hz with a DP cable. The only thing I tried was enabling G-Sync and making a custom resolution at 1920x1080 at 360Hz, and it did not solve it. Please let me know if anyone has the same problem and found a solution?
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DELL-Chris M
Community Manager
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56.9K Posts
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July 1st, 2025 12:56
Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them. Once verified, they will troubleshoot with you.
Our users out here need to know which specific Nvidia video card and what driver version is installed?
Per page 7 in the online AW2523HF User's Guide, the Menu--> Game--> Response Time must be set to Extreme to get 360Hz =
bradthetechnut
7 Technologist
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9.1K Posts
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July 2nd, 2025 00:21
Is the DP cable made io handle 1080p @ 360Hz? If you don't know already, them things vary.