Aurora R16, Video Card - Warning - Primary Surface - D0809

See here.

@redxps630 can likely tell you more about it.

Hello

I have this problem too, when i run a fast scan, my GPU success, but when i run a full scan, this error code appears. I worry about this

@Rb85450​ It's been a month since I've gotten this error code. I contacted Dell support, I had one of the Dell techs gain access to my computer, they did a bunch of stuff and still to this day I have the error code. However my games seem to be running fine. 

@R16​ Yes me too, my games run very fine and yet i have this problem since a week.

I don't know if it has anything to do with this but i have a new sceen since Christmas.

same issue for me; full scan shows the error, but quick scans pass fine. games seem to run fine, but streaming video is where i see a audio/video sync issue. and sometimes videos look washed out. have even had screen freezes and black outs. have opened a service request.

Identical issue. Full scan shows an error; quick scan does not. I don't run games. I have noticed no serious side effects, but I don't like unexplained error messages. My vision is too poor to see if the screen looks washed out because it always does to me with my poor vision.

Same issue. Alienware M18 R1.

- Primary Surface - D0809

Sent in for repair, took about 2 weeks.

Received laptop back, couple weeks later, same issue.

I don't even think Dell knows what this error is.

Pretty disappointed thus far in the service I have received. 

Dell/Alienware was my go to brand, but now, I have lost that fan-boy feeling...

Dell claims this is a false positive error (D0809) and that a fix is on its way for it, that it's to do with the SupportAssist specifically. And no ETA on the fix. So basically, they don't really know what's wrong with my PC and my original issue (with the sound/video not syncing, which apparently has nothing to do with the error code) is still unresolved. I give up.

@stereo.adulation​ False positive error? Strange, no one has told me that. They had my laptop for 2 weeks!

Hello.  just got this same error code on my Alienware M16 R2 laptop today 01-26-2025 after a Full GPU scan.  Have not contacted Technical support yet.

Getting same error on my aurora R16. Seems like everyone who runs the full scan gets it?

This error only happens to me when connected to the dock and with that my external monitor. If I disconnect it and run the scan (did it at least twice) it doesn't give the error and when it's connected (also done at least twice) it does.

I've got a u9 xps laptop that's < 1 year old, but noticed that in windows the ui sometimes is really slow / crashes.

Wanted to know if it was hardware failure or just windows 11 and did the scan.