Aurora R16, unable to install Windows update KB5063060

You posted in the Alienware Desktops board but which specific Alienware Desktop model?

My computer is an Aurora R16.

Well This update (KB5063060) is likely a cumulative or security update for Windows 11/10, Well you can try the following:

• Run Windows Update Troubleshooter
• Try to  Install KB5063060 Manually from Microsoft Update Catalog
• Check for Pending Restarts or Failed Updates
• Clean Boot & Retry the Update
• Also Check Disk Space & System Date

It's a common problem. I would not try to get it to install, but simply wait until Microsoft brings out an updated version.

See here.

@GauravSyst​ 

I did a clean install. Then I installed all Microsoft updates EXCEPT KB5063060 because it refused to install. I'm ready to tell Alienware that I want my money back.

How do I go about getting a refund?

@Captain Marvel​ You would have to talk with a Customer Care agent by pressing the get help now button in the lower right corner of this screen to assess options.

Do note this is a widespread problem related to that specific update and has nothing to do with Alienware. Other manufacturers will experience similar issues.

Install stops at 92% and then uninstalls which requires time and two reboots.

Another person here in this group told me the problem was caused by a defective CPU. He said he had the same problem and that Alienware sent a tech to his house to R&R his defective CPU. He said after the R&R he was able to install the above mentioned KB file without any problems.

Please do the same for me.

I didn't have any trouble with my Lenovo laptop or my Samsung laptop. Looks like only Dell/Alienware products are affected.