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December 16th, 2024 04:25
Aurora R16, UK, complaint, lack of support
I would like to make a complaint regarding the lack of support in getting an in warranty repair made to my gaming pc that is less than 3 months old. Please share an email or number I can call. Thanks
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DELL-Chris M
Community Manager
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December 16th, 2024 13:28
All Dell Technical Support request must start by going through the GHN (Get Help Now) agents.
Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Aurora R16 Service Tag with them. Explain the issues and all of the troubleshooting that you have performed.
Regrettablebuy
1 Rookie
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2 Posts
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December 18th, 2024 12:59
Update: Not impressed with the GHN feature, however I did get a number to call and spoke to an incredibly helpful member of support staff who sorted the issue out for me without fuss. Thank you.