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July 14th, 2025 19:33
Aurora R16, system won't power on after normal shutdown
Hello everyone,
I'm reaching out to this amazing US-based community in hopes of finding support for a critical issue with my Alienware Aurora R16 system. I’m a customer from Germany, but I’ve come to appreciate the experience and responsiveness of the American support forums and users, which is why I’m posting here.
I purchased my Aurora R16 about 13 months ago, and until now it ran perfectly. On Friday (July 11), I shut down the system using ALT+F4 as usual. Nothing unusual occurred. However, when I tried to power it back on the next day, the system wouldn’t start at all — no lights, no signs of life.
Here’s what I’ve already tried:
Replacing the power cable
Testing different outlets
Pressing and holding the power button for around 30 seconds to discharge residual energy
Unfortunately, none of these steps helped.
I would be incredibly grateful if anyone here has experienced a similar issue or can offer insights into possible solutions. If there's something I'm overlooking, or a known fix you can share, I'd really appreciate your support.
Thanks in advance for your help!
Best regards, Gerrit
Chino de Oro
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July 15th, 2025 07:15
Perform step 3 again, but with the power cable connected. After pressing and holding power button for 30 seconds, the system might cycling on and off several times. Hopefully, the RTC reset will then restore your system from no power, no boot state.
If the issue is persisted, review this article for troubleshooting https://www.dell.com/support/kbdoc/en-us/000179529/alienware-computer-does-not-turn-on-or-go-into-windows
RIP-Finder
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July 15th, 2025 21:19
@Chino de Oro
Hello and good evening, Chino de Oro!
Thank you very much for your message and for wanting to support me with my issue. I did try the solution you suggested, but unfortunately it didn’t work. The computer still won’t start, even after holding the power button down for 60 seconds.
I also followed the link you shared and tried all the steps, but the computer still refuses to start. Through artificial intelligence, I found out that there is a Dell partner located near me. I've reached out to them, and hopefully they’ll be able to resolve the issue.
Thank you again for your response and kind support. I truly appreciate it, and I wish you a pleasant evening.
Best regards, Gerrit
RIP-Finder
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July 16th, 2025 21:02
I would like to point out, in fairness, that this post can now be closed or marked as resolved.
I’ve just had a truly great chat with a representative from the “Get Help Now” support team. We went through all possible troubleshooting steps, and it was ultimately determined that my power supply is defective.
Unfortunately, I was then informed that the warranty on my computer has expired, which means a free replacement is no longer possible.
Given that the device is only 13 months old — and considering this is not my first Dell computer — I had hoped there might be some form of goodwill gesture. Sadly, that wasn’t the case.
The representative kindly sent me a quote via email, and after the initial shock, I’ll now have to decide whether to accept the offer.
Thank you, Gerrit