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February 26th, 2025 14:37
Aurora R16, spinning blue circle on startup
I've owned the PC from new, purchased over a year ago. This is my work computer. A few months ago, there were major issues, and after a 16 day wait a technician came to the office and replaced the i9 processor. This fixed that, but then two days ago, three days after the warranty ended, another major problem. After installing a routine Nvidia driver update, after the customary blinking, the screen turned into a soup of swirling pixels with nowhere to click. Restarted the computer with the power button, and all seemed okay. However, at the end of the work day, the screen power off button did nothing. After trying several times, again re-started the PC. This time, the PC came on with just the small blue circle, which moves with the mouse.
Contacted Dell support, paid for direct talk with a technician, when through all the steps (can access the F12 boot options including recovery), but nothing has changed (and was refunded).
Which hardware is likely affected here? Is a complete OS reload likely to fix this?
Having lost over two weeks of work already this year through this PC, that there is yet another major issue, three days after the warranty expired, is pretty disappointing.



Vanadiel
6 Professor
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6.9K Posts
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February 26th, 2025 18:49
Try starting in safe mode:
Your PC will automatically enter an advanced startup troubleshooting mode if it fails to start twice in a row. You can force this by powering on the PC, and then pushing its physical power button just as you see the manufacturer's logo appear. Do this twice, and you'll see a "Choose an Option" advanced startup screen. Then, follow the directions described in the section below to enter Safe Mode.
Whitetulips33
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June 14th, 2025 17:35
@Vanadiel I’ve been having the same issue, but my Pc won’t send me to the advanced startup after failing to boot up multiple times in a row, is there any other way to enter safe mode that might work?
(edited)
Vanadiel
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6.9K Posts
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June 14th, 2025 23:31
@Whitetulips33 See here.
You will need to create a bootable USB drive first: Bootable USB drive
Press F12 key several times during bootup to access the one time boot menu. Select USB from that menu to boot from USB.