Aurora R16, my nightmare

If you ever actually figure something out please let me know. I bought an R16 in January and I seem to be having the same issues.

Me, too. Bought in November 2023. It runs slow and very hot. Dell replaced cooler and now they want and OS reinstall. I said no. It's NOT software. This is bad engineering.

Same here. Crashing issues at random intervals that, of course, did not start until after the warranty window. 

(random shut down with or without prolonged fan activation. Kernel Power errors logged in event viewer)

I've done a lot of research and I feel like this is fairly common. Folks have returned their rigs to be serviced, and received them back only to have the same problem start up a few weeks later. Some have returned a second and third time with the same result. Tried one fix that someone listed - stabilize the 4080 card physically as it can wiggle in place and cause a disconnect. This actually worked.... for a few weeks. And then the crash issues started again.

MY husband re-seated the entire setup, and that worked..... for a few weeks. And then the crash issues started again.

For the amount of money being spent on these, I would expect a more reliable computer. I had my gaming laptop for almost 10 years, and was looking forward to a brand new, updated and hard-working gaming desktop. To say I am disappointed would be an understatement. I'm out thousands of dollars, and a reliable rig. It actually shut down in the middle of an audio-book that I was recording last night.  A class-action would be my next step if I had any gumption right now. 

Now I'm really depressed to find out I'm not alone ... and no fix yet.

There's a few other threads on the board regarding this issue:

I'm having the same issues With crashing and freezing, consistently and Updates not downloading and after two days of phone support, they finally told me that I have to send my R1 X16 in as well, And I happen to even had it ninety days yet.

@JTG888​ Try the below before you send it back, to see if it makes a difference:

If that does not fix it, by all means ship it back as you might have a different issue going on.

I just gave up on it. I purchased in early June and have had constant BSODs/ Windows Recovery/ Cold Boots. I honestly don't know what the issue is, as I've made all the changes requested by Tech Support and underclocked the components. 

I started to get the feeling that Tech Support was just trying to push me passed my 30-day return/ exchange deadline, so I pulled the trigger this morning to initiate the return. Good luck guys, really disappointing - its a great PC when it works.

@Vanadiel​ Unfortunately, this did not work for me.

I thought it was just me.  I even asked Dell Support if any others were having similar issues, and they said, "no".  Ive had the computer for 6 months, and its been dead and waiting for support for 2 months of that.  At this point they have replaced everything except the power supply and case...the MB, processor, memory, video (4090 RTX), and hard drives have all been replaced.  It is worth noting that when they replace the memory, mine uses 2x32GB DIMMs and they do not used matched pairs like they are supposed to.  I even quoted the Memory manufacturers website that said they should be using matched pairs...but Support doesnt care.

@Vanadiel​ This is not a FIX (Disabling Intel Speedshift and Speedstep), this is a work around. This PC should perform out of the box without us making BIOS changes. Yes what is being said worked....(for me) but you should not have to do that PER DELL. You paid for performance.....this is basically downclocking your CPU....taking away why you gave DELL your hard earned cash. I just started my case today with DELL and I think I have someone who will to go down the rabbit hole and find out what can be done. Fortunately I am still under warranty. Will update this post when I have more information. 

RP

@bxcm87​ i am glad it is not just me

I initiated my return after seeing all of these nightmare posts. funnily the return guy said my window closed as the timer on the 30 day returns starts when the machine leaves the facility, not when the customer receives the product. 

My friend had the same issue, in his case, it was a aio pump failure. One pump was cold and one pump was hot. My advice: return it if you can. If you can't,  try buying and installing a new cpu cooler from Amazon. If you're not comfortable with that, take it to a local computer shop and make sure you know how much it should cost.