Aurora R16, CPU fan detect failure

Question

A couple of months ago, I purchased the new Aurora R16. It’s an excellent computer. However, for the past few days, I’ve been experiencing an issue: upon startup, I receive the following error message: ‘CPU FAN DETECT FAILURE,’ and after a few minutes, the system shuts down. I’ve checked inside the case, and all four fans appear to be working correctly. It’s indeed strange because theoretically, the CPU should be liquid-cooled. What can I do? Is it a false alarm (perhaps an internal thermometer malfunction)? Has anyone else experienced the same issue? Thank you, and please forgive my poor English!

Wasicun · Accepted Answer

The DELL technician  came and replaced the liquid cooling unit; issue resolved.

DELL-Nat M · Answer

Hi all,

If your Aurora R16 is showing a CPU fan failure error, please contact tech support by clicking on the Get Help Now button located at the bottom right corner of this page. They will assist with troubleshooting and determine if the Liquid Cooling Module needs to be replaced.

Vanadiel · Answer

If it's liquid cooled it could be a pump failure of the liquid cooling unit.What are your CPU temperatures? Chances are it's shutting down on over temperature.

Wasicun · Answer

Looks like CPU temperature is 99° Celsius (very high!) while GPU temperature seems fine (35° / 40° Celsius)Is there anything i can do to fix the pump failure of the liquid cooling unit?

Vanadiel · Answer

Excellent glad it got solved for you.

TrueStory · Answer

Have I understood that correctly? Someone came and changed the cooling unit? I've had the same problem since this morning, only it's Sunday and there's no support.

Habe ich das richtig verstanden? Jemand ist gekommen und hat die Kühlflüssigkeit getauscht? Ich habe seit heute Morgen das selbe Problem, nur es ist Sonntag und es gibt keinen Support.

Vanadiel · Answer

@TrueStory​ You will have to contact a Dell agent for warranty options by clicking on the 'get help now' button in the lower right corner of the screen. That is, if you experience the same issue.

TrueStory · Answer

@Vanadiel​ Where exactly do you mean? My PC no longer starts properly, the ventilation is running at full speed and after 1 minute the pc goes out.

Vanadiel · Answer

@TrueStory​ click on the 'get help now' button in the lower right corner of the screen.

stowns · Answer

Same error, I just replaced my unit but the error persists on start. Do you know if they had to clear the error code or should it resolve itself once the unit is working properly?

ProfessorW00d · Answer

@stowns​   did you replace with a Dell OEM AIO cooler, or 3rd party cooler?

ThatOldGuy · Answer

I have the same issue. Started on Saturday and had to wait until Monday to engage support. The solution was to have a Tech come out to replace part or have me send it back to the factory to replace part and (hopefully) give it a thorough test... I chose to send it back.

Got word that they received computer and that the part is unavailable, so now the repair will take longer (estimated at least an additional week or two).

I've had this computer for 32 days. I have concerns. Outside of this fan failure, I've tried about 4 games and each one has crashed within an hour or two of playing and are not very taxing on the system. It even blue-screened on me once, can't tell you last time that has even happened to me.

This is by-no-means a dig on Dell support. They are fixing what needs to be fixed. Like I said, I just have ever-increasingly deeper & deeper concerns especially since I will be without the computer for about as long as I have had it.

Sorry for the rant. Just letting people know that this AIO cooler is an issue that you may encounter.

TheRightThing · Answer

I just got mine and having the same issue. When you notice a pattern, the concern is real. I’m not a gamer, i just do high-end graphics. This was an impulse purchase based on a graphics card review i saw combined with the software i use. Shame on me for not doing more research. No more Alien computers for me.

NIdaho · Answer

My computer also has a CPU fan failure.  It is an Alienware R16 and according to tech support this morning, 10-14- 24, the part is on backorder till the 3rd of December.  This is extremely frustrating, the computer was purchased in June of this year.  It seems to me the water cooler part manufacturer is not up to snuff with all the failures I have been reading about online.  I would seriously consider not purchasing a water cooled Alienware.  I would rather go for an air cooled system.  As an aside tech support was very helpful but their hand are tied with no part available.

DELL-Cares · Answer

Hello,  I see you are looking for help with technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.

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Aurora R16, CPU fan detect failure

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