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RobsGamingAlienwareR16

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65 Posts

318

August 8th, 2024 11:11

Aurora R16, AWCC 6.x fails to capture game data

Alienware Command Center 6.x | Driver Details | Dell US

Some of my Games under Alienware Command Center is failing to capture the games data is that normal? installed with Epic Games, Ubisoft, EA

I use Epic games launcher, Ubisoft connect, and the EA app and Xbox App for some of my games, my Batman Arkham Asylum is one title that doesn't seem to be recording game data is Alienware Command Center, I also upgrade the Bios to 2.9.0 in hopes that it will make games play more stable without having to disable either the Intel Speedshift and Speedstep options I would prefer to be able to keep them turned on without games having random crashes, or not random ones, I hope that new Bios 2.9.0 has fixed stuff but it doesn't tell me much on the website of what it includes or fixes, anyway I do hope they tested it well. Rise of the Tomb Raider, and Shadow of the Tomb Raider, Ubisoft connects Assigns Creed Origins game seems to record data, it like some games were recording the games data, while other games don't seem to be doing it on my system. I think Control from Gog Galaxy was recording data, but it seems hit or miss about it working, has anyone else noticed that? also, I am using the official NVidia gaming drivers, and their new NVidia app on my desktop if that information helps, I switch from the OEM driver to the official driver, since it seemed like it was more stable than the OEM driver for some of my games in any case.

  • Intel® Core™ i9 14900KF (68 MB cache, 24 cores, up to 6.0 GHz P-Core Thermal Velocity)

  • Windows 11 Home, English, French, Spanish

  • NVIDIA® GeForce RTX™ 4080 SUPER, 16 GB GDDR6X

  • 32 GB: 2 x 16 GB, DDR5, 5600 MT/s

  • 2 TB, M.2, PCIe NVMe, SSD

  • 1000W Platinum Rated PSU, 240mm Liquid-Cooled CPU & Clear Side Panel

Wireless

Intel® Wi-Fi 6E AX210, 2x2, 802.11ax, MU-MIMO, Bluetooth® wireless card

I think I either go back to the OEM driver, or the studio driver, I tried to play Death Standing with settings to max quality, and the pc just lost power and rebooted itself, so I don't know if its a problem with the offical nvidia gaming drivers, or that new Bios upgrade? 

I going to try and switch back to the studio drivers, since of that one game, games like life is strange true colors doesn't seem to cause the same problem, so I don't know why death Stranding did what it did do, but I think it might be related to using offical nvidia drivers instead of the OEM ones? since it seems to only affect that one game so far with the power failure to the desktop, also it seems to caused to of my xbox app games to have to be redownloaded now, since Day of the tentacle and full throttle would not play, and when I did repair in the xbox app it has to redownload them now, so that's not good, since it sounds like it did something bad to the SSD drive, when the power failure in that one game happened to this desktop.

I just switched back to the Studio driver.






using the studio driver, I was able to play it and not have any power failure still not sure what caused it, but I think it was something with the gaming driver it didn't like, maybe?

I played it for 13mins and 52 secs without any problems and then I exited the game.


RobsGamingAlienwareR16

1 Rookie

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65 Posts

August 8th, 2024 11:55

if this information is helpful about stable driver again I switch from gaming driver to studio driver, so game loaded without causing a power failure this time, again I think its the offical gaming driver that did the problem but I don't know for sure, since I also upgrade the BIOS to 2.9.0 which was just released.

RobsGamingAlienwareR16

1 Rookie

 • 

65 Posts

August 12th, 2024 18:11

I think I either go back to the OEM driver, or the studio driver, I tried to play Death Standing with settings to max quality, and the pc just lost power and rebooted itself, so I don't know if its a problem with the offical nvidia gaming drivers, or that new Bios upgrade? since my pc just lost power while I tried to start a new game on Death Stranding that comes with Epic games launcher. the Intel Speedshift and Speedstep options I had turned them back on before I did the 2.9.0 Bios upgrade to my Alienware Aurora Desktop tonight. 




my new desktop never had a power failure before when running a video game, so what caused it? again SupportAssist said all the hardware passed its tests. again I switch back to either the studio driver, and if it does it again I think I have to go back to the OEM driver, because a power failure during loading a video game should not happen at all, or do I need to disable the Intel Speedshift and Speedstep options to keep this game stable on my new pc, because something caused it to crash and reboot the pc, it hard powered itself off, and turned back on by itself and went back into windows 11 23h2? again, it happened on max gaming settings, the machine didn't like something, since on new game it just power off the pc and then rebooted back into windows, but I did see power off to all of the Alienware Aurora R16 hardware, what caused this?




RobsGamingAlienwareR16

1 Rookie

 • 

65 Posts

08-08-2024 11:47 AM

I switched to using the studio driver which seems more stable was able to play video game without having a power failure, I think something in the nvidia gaming driver caused it, also two xbox app games got corrupted Day of the tentacle and Full throttle on the SSD drive, games need to be repair by redownloading their data now , I was able to play it and not have any power failure still not sure what caused it, but I think it was something with the gaming driver it didn't like, maybe?

I played it for 13mins and 52 secs without any problems and then I exited the game.



this game seems to run on balance settings gives warning about running it under performance as a overclocking setting, so I did not switch to that.



Game version is 1.08 and that's the last version from epic games launcher, no updates for it yet, standard version of their free game they released that one year.

I switched it to not full screen to capture the menu screen shot, it shows the version that included with epic games if that helps or not, but I am pretty sure during the loading screen for a new game, the process bar, it got to 33 percent on the offical nvidia gaming drivers when it had caused a power failure to this desktop, so when I switched to the studio driver, that didn't happen, also I made sure it was set right in the NVidia app as seen above too. otherwise, I don't know why this one game might cause that problem. I think the OEM NVidia drivers also work for this game, and it should not have a power failure under it if I need to switch back to it, so far I hope the studio driver works and keeps it stable, otherwise it might of been the intel i9 processor and not the NVidia driver but I don't know for sure, and I am not sure if their is any crash log I might be able to share here from Windows 11 about this video game, its like late at night and I should get some sleep here. I lost track of the time, sorry about that, since its 4:42 AM here, so I cannot share any more about this now.

NVIDIA system information report created on: 08/08/2024 04:50:56
NVIDIA app version: 10.0.2.207
Operating system: Microsoft Windows 11 Home, Version 10.0.22631
DirectX runtime version: DirectX 12
Driver: Studio Driver - 560.81 - Aug 5, 2024
CPU: Intel(R) Core(TM) i9-14900KF
RAM: 32.0 GB
Storage: SSD - 1.9 TB

Graphics card
GPU processor: NVIDIA GeForce RTX 4080 SUPER
Direct3D feature level: 12_1
CUDA cores: 10240
Graphics clock: 2550 MHz
Resizable bar: Yes
Memory data rate: 23.00 Gbps
Memory interface: 256-bit
Memory bandwidth: 736.064 GB s
Total available graphics memory: 32619 MB
Dedicated video memory: 16376 MB GDDR6X
System video memory: 0 MB
Shared system memory: 16243 MB
Video BIOS version: 95.03.44.40.73
IRQ: Not used
Bus: PCI Express x16 Gen4


Display (1): M28U
Resolution: 4k x 2k, 3840 x 2160 (native)
Refresh rate: 60 Hz
Desktop color depth: Highest (32-bit)
Display technology: Variable Refresh Rate
HDCP: Supported

dmaha

2 Posts

09-08-2024 00:52 AM

I wonder if the new BIOS nerfed power for the i9 with all of the issues.

RobsGamingAlienwareR16

1 Rookie

 • 

65 Posts

09-08-2024 07:02 AM

@Dell Supprot​ 

So, today, Death Stranding played fine, but I am using the studio driver for gaming, it seems like it might of fixed that power failure, not sure if the BIOS really nerfer power, but if it did it might be related to the GPU and not the CPU, if you look at CPU  Utilization vs GPU Utilization, you noticed that the game is using the GPU a lot more than the CPU. the GPU on the studio driver, had spiked to 80% while the CPU is at a 0% percent value in this screenshot, I took of the data from Alienware Command Center 6.3.7.0 version.




I exported the talk with Copilot, I used its export to word feature

You 

new bios nerfed power 

Copilot 

It looks like the recent BIOS updates for Intel's 13th and 14th Gen CPUs have indeed caused some power-related issues. Specifically, these updates were meant to address stability problems caused by elevated operating voltages [1] [2]. However, some users have reported that the updates have also led to a reduction in performance, which might be what you're experiencing. 

If you're noticing a drop in power or performance, it could be due to these BIOS changes. Intel and motherboard manufacturers like ASUS and MSI have started rolling out fixes, but it's important to ensure your system is updated with the latest BIOS version [2]. 

Have you updated your BIOS recently, or are you experiencing any specific issues with your system? 

Source: Conversation with Copilot, 8/8/2024 

  1. Intel CPU crashes: what you need to know—first BIOS updates are here ... 
  1. The first motherboard BIOS updates arrive to help clean up Intel's CPU mess 
  1. Intel clarifies what BIOS settings 13th/14th Gen CPUs should be used ... 

You 

I am using a alienware Aurora R16 pc, I had to switch to the nvidia studio driver, after a power failure with the Nvidia gaming driver, same version as the studio driver, but I think maybe the studio driver is more stable, and didn't affect the CPU or anyway I had upgraded the bios Dell Alienware just update their bios to 2.9.0, and not much details were released about what been fixed, or at least their website didn't tell me much, it was released on Aug. 8 2024 and its download file was Alienware_Aurora_R16_2.9.0_x64.exe 

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=hmdp0&oscode=w2021&productcode=alienware-aurora-r16-desktop 

I was playing Death Stranding and during the loading screen for the game on new game, it load about 33% percent of the game then the power turn off to the pc, and back on, I think its called a hard reboot when a system does that, or power failure, all the RGB lights went off and then back on, as if I pressed the power button. nvidia driver version for both studio and gaming version is 560.81 released on Aug. 6 2024, but the studio driver, I was able to play Death Stranding without it having a power failure using the pc with the 2.9.0 bios already loaded. I also on the gamer driver had the bios at 2.9.0, the pc has Intel(R) Core(TM) i9-14900KF 3.20 GHz and the 3D card is Nvidia RTX 4080 Super, its a OEM 3D card that came with the Alienware Aurora R16 desktop. does it sound like it was the CPU or 3D card that caused the power failure to you? someone wrote in a post that they might of new bios nerfed power for the CPU, but I am not sure its the CPU that did it, or was both related to the 3D card, with the CPU. in my next reply I share the image of Alienware Command Center to see what you think, the games don't seem to use the CPU much, it looks like almost all the work is being handle by the GPU instead if the data on the alienware commmand center is correct. 

Copilot 

Thanks for sharing the details and the link. Based on what you've described, it seems like the issue could be related to a few different factors: 

  1. BIOS Update: The recent BIOS update (version 2.9.0) for your Alienware Aurora R16 might have introduced changes that affect power management. While the update aims to improve system stability, it could also have inadvertently affected the power delivery to the CPU or GPU [6]. 
  1. NVIDIA Drivers: The fact that switching to the NVIDIA Studio driver resolved the issue suggests that the gaming driver might have been causing instability. The Studio driver is typically more stable and optimized for creative applications, which might explain why it didn't cause the same power failure [6]. 
  1. Power Supply: A hard reboot or power failure during a game could indicate that the power supply unit (PSU) is being pushed to its limits. The RTX 4080 Super is a powerful GPU, and combined with the i9-14900KF, it could be drawing a significant amount of power, especially under heavy load. 
  1. Thermal Issues: Overheating can also cause sudden reboots. Ensure that your system's cooling is adequate and that there are no thermal throttling issues. 

Given that the games seem to be utilizing the GPU more than the CPU, it's possible that the GPU is the primary factor in the power failure. However, the BIOS update and the drivers could also be contributing factors. 

To further diagnose the issue, you might want to: 

  • Monitor the temperatures of both the CPU and GPU during gaming sessions. 
  • Check the power draw of your system using tools like HWMonitor or MSI Afterburner. 
  • Ensure that your PSU is capable of handling the power requirements of your components. 

Feel free to share the image of the Alienware Command Center, and I can take a closer look at the data. 

[6]: Dell Support - Alienware Aurora R16 BIOS Update 

Source: Conversation with Copilot, 8/8/2024 

  1. Alienware Aurora R16 System BIOS | Driver Details | Dell US 
  1. https://docs.esix.co/ENOS/System 
  1. https://softdeluxe.com/Browser-Resize-3884096 
  1. https://kb.ctera.com/docs/email-notification-templates-4 
  1. https://www.transposit.com/devops-blog/incident-management/2019.12.13-querying... 
  1. https://www.dapperfoxdesign.com/blog/2015/7/7/seo-basics-mini-series-2-of-4 
  1. Alienware Aurora R16 System BIOS | Driver Details | Dell US 
  1. Support for Alienware Aurora R16 | Drivers & Downloads - Dell 

You 

if you look at the data for the video game does it seem like the cpu is not being usd much? CPU Utilization value seems to go from 0 to 1 to 2 to 3 and 4 on the CPU, the GPU Utilization value seems a lot higher from the recorded data, as seen by the screenshot I am sharing here with you, what do you think? the spike is at 80% for GPU Utilization from that screenshot, 36% is the GPU utilization line rate it seems. 


Copilot 

From the data in your screenshot, it does appear that the CPU is not being heavily utilized during your gaming sessions. The CPU utilization values are quite low, ranging from 0% to 4%, which indicates minimal usage. On the other hand, the GPU utilization is significantly higher, with spikes reaching up to 80% and an average around 36%. 

This suggests that "Death Stranding" is more GPU-intensive, relying heavily on your RTX 4080 Super for rendering and processing tasks. The low CPU usage is typical for games that are optimized to offload most of the workload to the GPU. 

Given this information, it seems more likely that the power failure you experienced was related to the GPU rather than the CPU. The high GPU utilization could have caused a sudden spike in power demand, leading to the hard reboot. 

To further ensure stability, you might want to: 

  • Monitor temperatures: Keep an eye on both CPU and GPU temperatures to ensure they are within safe limits. 
  • Check power supply: Make sure your PSU is adequate for your system's power requirements. 
  • Update drivers: Continue using the more stable NVIDIA Studio driver if it prevents power failures. 

If you have any more questions or need further assistance, feel free to ask! 

Source: Conversation with Copilot, 8/8/2024 

  1. www.youtube.com/watch?v=dv00oYZveEY 
  1. https://forum.shotcut.org/t/shotcut-increasing-raw-videos-brightness-fixed-solution... 
  1. https://blog.nathanv.me/posts/not-so-budget-home-network 
  1. https://www.reddit.com/r/foobar2000/comments/9qoun9/another_dark_setup_nice_and_clean 
  1. https://www.bestcrazygames.com/blog/how-to-optimize-audio-files-in-unity-games 

 
Please note that all the links with numbers are provided by copilot, and some don't have anything to do with the topic, I am not sure why it's using some sources here, I think one or two of them are even dead links copilot provided in the export word document.

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