Aurora R16, all USB-C ports don't work (1 front, 2 back)

Question

Today I noticed that all the USB-C ports on my Aurora R16 don't work. I've had the computer for about 4 months, but I actually never had any devices need USB-C, so I have no way of knowing if this was true out of the box, or if something happened recently. All the USB-A ports are fine, and have had my peripherals plugged in to them since day 1. I ran the diagnostics, both the entire system and specifically just for the USB controller, and no errors have been returned. What are my options now?

Vanadiel · Answer

How did you determine they do not work?

craig.huber18 · Answer

I've tried to plug in two different devices - a set of speakers, and a receiver for a wireless controller - into all 3 ports (1 in front cutout, 2 on back panel), and the devices don't function. The devices work on my laptop when plugged into USB-C.

(edited)

Chino de Oro · Answer

Re:  What are my options now? For warranty support, click on Get Help Now button on lower right of this screen.

DiamondLegend · Answer

Was talking to a technician from dell about this.
He states "All front and back type C ports are USB 3.2 Gen 2 Type-C port" not "Thunderbolt enabled".
I have a USB C SD card reader adapter that does not work on my Aurora R16 tower, nor my brother's R16...
Hardware limitation it seems?

Alienware Desktops

Aurora R16, all USB-C ports don't work (1 front, 2 back)

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