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3 Posts

414

July 22nd, 2024 13:56

Aurora R15, Intel i9 13k

Hello..

I have Aurora R15 with intel 13th i9, as many of you may know, some batchs of this processor is giving problems due to boost / high clocks. In my setup, if i leave the default configuration, it will eventually crash applications, and somethimes even gives blue screen. I have to underclock the cpu to a lower frequency to get it stable. Because of that, i cant use any alienware software, since it always get the frequency back (very annoying to be true...). Whats the Dell approach to this problem? Will it be changed in a support ticket, since it seems that INTEL is not accepting RMA? Will we stay with this defective cpu?

9 Legend

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14.8K Posts

July 22nd, 2024 14:18

https://www.igorslab.de/en/intel-comments-internally-on-the-13th-and-14th-generation-k-sku-processor-instability-issue-and-finally-brings-a-comprehensive-update-of-its-own-investigation-leak/

“Intel® requests all customers to update BIOS to microcode 0x125 or later by 7/19/2024.
This microcode includes an eTVB fix for an issue which may allow the processor to enter a higher performance state even when the processor temperature has exceeded eTVB thresholds.”

(edited)

6 Professor

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6.9K Posts

July 22nd, 2024 14:23

R15 issues should go in this thread.

1 Rookie

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13 Posts

July 27th, 2024 17:45

I also have an R15 with a 13900K and an R16 14900 that i purchased this year both have severe issues. They both have severe audio lag where audio constantly brakes and pops on low-level processing tasks like youtube videos or music. Fortnite and other games crash and idle temperatures are between 48 to 64.

I have been contacting dell since i first experienced this and have not gotten any resolution. Months later it is clear that its instability with the chips.

What is Dell going to do to resolve this? Are they going to RMA these chips? Gimp them further to perform lower than the 13700?

These are supposed to be premium products performing like entry-level gaming systems with defects and massive instability!

6 Professor

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6.9K Posts

July 28th, 2024 19:09

Looks like non-K and 65 Watt models are also affected: Link.

Intel has now divulged that the crashing issue affecting 13th and 14th-gen processors impacts all 65W and higher CPUs, meaning even more mainstream un-overclockable models are impacted. Intel announced Monday that, even though it still continues to investigate, it had finally gotten to the bottom of crashing issues plaguing its chips. As we reported on Monday, the microcode update is coming in mid-August, but if the bug has already damaged your CPU, you’re out of luck — the damage is irreversible, and the chip will need to be replaced. Intel has no plans to do a recall, but it is replacing impacted processors.

1 Rookie

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3 Posts

August 1st, 2024 16:31

Is there a way to identify if my R15 13900kf processor has been impacted by the microcode problem?  I've had multiple crashes both in game, and even while in no activity just desktop doing nothing and simply hard crashes then immediately goes into all fans.  It takes me about 15 minutes before I can get into the desktop.  This is after having tweaked the Alienware command center fan profiles to manual curves for all fan profiles to ramp as temperature increases.  The AWCC "offset" fan management is useless imho and does not scale to any load before system thermals.  But in this case my fans are ususally engaged in manual fan profiles, and with temperatures of 40-50C still "crashes"... We need a tool to identify processors that have been impacted.  Since we know there is likely no fixing already impacted processors (and August microcode fixes likely just to prevent non-impacted processors from being damaged), we need a way to identify ones that have so they can be RMA'd and replaced.   

6 Professor

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6.9K Posts

August 1st, 2024 19:01

@WolfTau73​ As far as I know there's no way to test for this type of damage, as it's silicon degradation that occurs over time.

Besides unexplainable crashes I don't see any reliable way to test for damage.

9 Legend

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14.8K Posts

August 1st, 2024 20:39

you can do a user benchmark test and compared the cpu performance with other users same model cpu and see where yours is at on a bell curve.  that may be an indirect way to assess cpu degradation.

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