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July 4th, 2024 03:19

Aurora R14, updates are the problem

Alienware Aurora Ryzen Edition R14

Alienware Aurora Ryzen Edition R14

When all current updates are installed, Pc randomly shuts down. Sometimes BSOD. Sometimes just randomly restarts. Analysis of mini dump logs reveals "Nvlddmkm.sys" as the problem. 

Troubleshooting Ive tried-

Reinstall nvidia drivers

Ran DDU again Reinstall Nvidia drivers

Completely reinstalled Win 11  (When all drivers are updated, the same problem occurs)

As of now, I paused all updates. And Pc is running great. What are my next steps to fix this issue? Im not advance pc user. All help is appreciated. Thanks

Operating System-    Microsoft Windows 11 Home
 Processor-                     AMD Ryzen 9 5900 12-Core Processor
 Graphics Card-             NVIDIA GeForce RTX 3080 (10.0 GB)
 Memory-                     26.8 GB Free (31.9 GB Total)
 Disk Storage-             1765.3 GB Free (2180.2 GB Total)
 Motherboard-             Alienware (0CPDXD)
 
Motherboard
    Model     0CPDXD
    Manufacturer     Alienware
    Serial Number     .9W96RJ3.CNFCW0019M000K.
    BIOS Name     2.5.0
    BIOS Vendor     Alienware
    SMBIOS Version     2.5.0

6 Professor

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6.9K Posts

July 4th, 2024 15:23

Make sure you install the OEM drivers for the R14 and not the Nvidia latest drivers.

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