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July 4th, 2024 03:19
Aurora R14, updates are the problem
Alienware Aurora Ryzen Edition R14
When all current updates are installed, Pc randomly shuts down. Sometimes BSOD. Sometimes just randomly restarts. Analysis of mini dump logs reveals "Nvlddmkm.sys" as the problem.
Troubleshooting Ive tried-
Reinstall nvidia drivers
Ran DDU again Reinstall Nvidia drivers
Completely reinstalled Win 11 (When all drivers are updated, the same problem occurs)
As of now, I paused all updates. And Pc is running great. What are my next steps to fix this issue? Im not advance pc user. All help is appreciated. Thanks
Operating System- Microsoft Windows 11 Home
Processor- AMD Ryzen 9 5900 12-Core Processor
Graphics Card- NVIDIA GeForce RTX 3080 (10.0 GB)
Memory- 26.8 GB Free (31.9 GB Total)
Disk Storage- 1765.3 GB Free (2180.2 GB Total)
Motherboard- Alienware (0CPDXD)
Motherboard
Model 0CPDXD
Manufacturer Alienware
Serial Number .9W96RJ3.CNFCW0019M000K.
BIOS Name 2.5.0
BIOS Vendor Alienware
SMBIOS Version 2.5.0



Vanadiel
6 Professor
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6.9K Posts
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July 4th, 2024 15:23
Make sure you install the OEM drivers for the R14 and not the Nvidia latest drivers.