Aurora R14 Ryzen edition, Call of Duty BO 7 problem

known issue with R10 R14.  Dell has not followed up regarding bios patch.  they appear to be ignoring the user community on this issue, while they said they were listening to users on the next AW design.

it seems they need to get their acts together for better after sale support.

AMD platform is minority of Dell pc so it is even lower priority than Intel line, unfortunately.

This is why I asked if there were moderators on these forums that can help and contact Dell to let them know what is happening. I contacted Dell and said o have the latest BIOS. They need to update it. 

YES BETA IS DROPPING IN 3 HOURS, LETS GO! Just kidding, can't play because i chose to go with Dell/Alienware.  LOL, I'll tell you what though, fool me once shame on you, fool twice, well you ain't going to fool me twice.  Less than 3 years old and my computer is a paper weight. 

Highly unlikely you will see an update, especially since they stopped offering AMD systems.

That and the age and history of BIOS support for the R10...

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Then they can buy us all real PCs to use. Over Six grand for this thing and it didn't even come with a mouse or keyboard 

@Stewart Pidasso​ I say what you wrote before they edited it.  It's sad they rather silence than offer any soultions.  The lesson from all this is that 1) alienware is not a good gaming pc as they do not release updates to their proprietary motherboards to play popular games 2) never buy dell because of the customer support (or lack there of) 

 dell agent: The latest version of the BIos is 2.26.0
 me:     this is what i have. There needs to be an update for 
            anyone with these systems to play call of duty
 agent: Great! But we have the latest version this one only
            It might be possible the latest  version will be updates 
            within some time you can check after sometime
            I am really sorry that I could not be of much help today. 
            Is there anything else that I may help you with at this 
            moment?
 10/02/2025 04:26 PM GMT
 You
 10/02/2025 04:27 PM GMT
me         Do you think there will be an update before the game is 
              released? I am already missing out on the beta and have 
              already pre purchased the game and cannot even play
 agent    I am really sorry in that I would like to recommend please
              contact once call of duty as dell have the latest version 
              which you have already
me         I hope the programmer's are aware of the issue. Going to 
              be lots of unhappy people
AGENT   As the version updated by the backend team we don';t 
              have any access to update the version so once it will be 
              updated you will get the update
              I also escalate it for you to our programmers
              I ensure you that it will be fixed within in somedays
              hope that I have resolved this request to your 
              satisfaction. Is there anything else that I may assist you 
              with on this particular issue?

ME      ok thank you

I reached out to Dell mod. 

"R10 R14 users are calling for BIOS update for TPM Patch 3.94.2.5. Dell AW BIOS team needs to give an update on whether and when this can be done."

here is her response:

"Yes, this was escalated yesterday, I'm waiting for a confirmation from the team regarding the fix."

 After updating the BIOS, AMD fTPM is supposed be upgraded to 3.94.2.5.

@Vanadiel​ This is not true Dell put an update to the BIOS to the R10 less than a year ago which is the one that I have which is the latest. So they can and did update the BIOS recently.

@redxps630​ Please keep us posted if you here anything and thank you. 

i am here with dell g 15 Ryzen edition laptop same issue with BO7

It sounds like the game requires a specific BIOS update for compatibility. If Dell/Alienware hasn’t released it yet, you’ll need to wait for their official update or check support for beta BIOS versions. In the meantime, keep your drivers updated and monitor the support page closely.

@Nebula001​ Yes, they do put out BIOS updates on a regular basis.

However, a BIOS contains many individual things. What is needed here is an AGESA update, which is part of the BIOS.

Dell has a long history of not updating AGESA. You can check your current AGESA version and compare against the list of available AGESA versions and see for yourself where that latest BIOS sits in term of AGESA version.

Download a small free program called CPU-Z: https://www.cpuid.com/softwares/cpu-z.html

Then Open program -> Motherboard -> BIOS version ( Your MB + BIOS version = agesa

Then compare against AGESA version list: https://en.wikipedia.org/wiki/AGESA

When you do that, you will notice how old your AGESA version is. 

Feel free to post your current AGESA version here. If I am not mistaken Dell is still using version 1.0.0.2 on the R10 version 1.

another Dell mod responded: " The threads have been sent to AW team. That is all we can do."