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105
August 16th, 2024 20:11
Aurora R14, fan errors after installing retail AMD Radeon RX 7600
Alienware Aurora Ryzen Edition R14
I bought an AMD Radeon RX 7600 direct from AMD to replace the OEM AMD Radeon RX 6600 XT display adapter which my Aurora R14 came with. When I put in the 7600 and boot the computer, the UEFI reports errors on fans 3 and 4. Put the OEM card back in, errors go away. It seems like the system firmware is bound to specific video cards. That isn't what I wanted when I purchased from Dell. Any solutions?
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DELL-Chris M
Community Manager
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56.9K Posts
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August 16th, 2024 20:23
Generally, yes. All validated OEM video cards have a customized video card BIOS built for our OEM system BIOS. Dell never validated an OEM AMD Radeon RX 7600 on the Aurora R14 so not surprising that the retail AMD Radeon RX 7600 has issues.
dliverpool
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August 17th, 2024 12:36
@DELL-Chris M Thank you for your reply. It is surprising that I am locked into a specific set of video cards to use this machine error free. PC design is modular, and I have a reasonable expectation that I can replace a component without generating firmware faults. The Dell firmware in this machine is incomplete and needs programming to permit non-OEM peripherals. This isn't John Deere Right-to-Repair.
(edited)
DELL-Chris M
Community Manager
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56.9K Posts
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August 17th, 2024 12:46
Dell has always used OEM (original equipment manufacturer) customized hardware (Motherboard, PSU, CPU, video cards, memory, etc.) purchased from the manufacturer to meet our conservative restrictions (SBIOS, VBIOS, drivers, etc.) based on our chosen thermals.
Nvidia and AMD have a base design for all of their video cards. That base design is then changed per the buyers (Dell, PNY, EVGA, MSI, ASUS) customized instructions.
dliverpool
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August 18th, 2024 20:48
@DELL-Chris M It's hard to understand a belief that the firmware throwing an error and requiring me to hit a button to boot is justified, for any reason. I've worked in IT for over 25 years building and working on tens of thousands of machines. My inability to put a retail peripheral in the machine without a critical error is an unquestionable blunder. Customize to your hearts content, but when you break compatibility, you have badly failed. I am angry that you think this is an OK scenario.
(edited)
Vanadiel
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6.9K Posts
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August 18th, 2024 21:33
@dliverpool It is ok though, because retail cards don't have any communication with the BIOS regarding fan failure. I have had fans fail on retail GPU's, and the only indication of a failure was either bearing fan noise, or overheating and crashes due to 1 or more fans not turning.
With these OEM cards, they added fan failure to the pre-boot check list with an error upon reboot. That is a good thing, because now customers know that 1 or more fans are running out of specifications and they need to have that repaired.
And then if you put a retail card in, you will get the fan error unless the card has been validated with the OEM machine in question.
Not everybody has the knowledge some of us do, most actually don't.
dliverpool
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August 23rd, 2024 01:25
It's clever to program the system firmware and the video peripheral to interface in a way that shows fan failure. That's a solid value added by the manufacture.
But my OEM peripheral failed. I had to replace it. And because there's no way to tell the system UEFI that the OEM card was replaced with a retail one, now I see this every time I boot. There's no fix for that and the manufacturer doesn't care enough to do anything. So I won't buy from here again, and I will tell my community that this is a disappointment.