Aurora R13, unplugged while updating, now it won’t turn on

Question

I need help. I unplugged my pc while updating it. Now it won't turn on. The only response of life is when I unplug it and plug it back in, the lights and fans turn on for 6 seconds and turn off again 2 times. I removed the coin cell battery and memory card and other stuff. I still get the same response. Please help.

RodsterB · Accepted Answer

That sounds to me like it was doing a BIOS update in Windows. If that’s the case either clear CMOS or it might be time for a new motherboard.

ProfessorW00d · Answer

What Alienware PC? When you removed the coin cell battery did you discharge residual by holding in the power button for 30 seconds? What other stuff?

Tesla1856 · Answer

@PCProAcc wrote:

Windows update

Interesting.

Then, shouldn't have been such a disaster. Normally, in that case ... it just complains a bit but Windows still boots. Maybe drop into SafeMode to see what's-what at the most.

PCProAcc · Answer

Windows update

Tesla1856 · Answer

What kind of update? Like a Windows-Update or was it a Firmware update in the UEFI Environment ? (after Post, but before Windows starts to load) And yeah, it would help to know the model and release.

PCProAcc · Answer

Alienware r13 I removed coin cell, both memory thngys and unplug it still no response but I do have tech support coming over

ProfessorW00d · Answer

so if you did not discharge residual power . . . then you did not clear CMOS Good Luck with tech support

Vanadiel · Answer

Any system diagnostic lights codes displayed? R13 system diagnostics

ProfessorW00d · Answer

'Tech Support' will replace the new motherboard with a refurbished one . . . whether it needs to be replaced, or not. Then the problems will only be compounded.

Tesla1856 · Answer

@RodsterB wrote:

1. That sounds to me like it was doing a BIOS update in Windows.

2. If that’s the case either clear CMOS

1. Agreed. But he said it was just some Windows-Updates. However, I suppose it could have been a forced BIOS/Firmware update thru Windows-Update.

2. Agreed. The BIOS-Guard should kick-in. And then, there is always this:

https://www.dell.com/support/kbdoc/en-us/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet

But he seems fine with Dell coming-out to help him. Probably better that way (in his case) anyway.

Alienware Desktops

Aurora R13, unplugged while updating, now it won’t turn on

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