Aurora R13, stutters on audio, video, and gaming

Question

Removing most of Dell programs like SA (SupportAssist) help fix my stuttering problems. I'm still under warranty a Dell tech try to help fix my pc but never found this issue. I figured it out myself by just getting rid of a few apps also looks like they want to help me re-install support assist but I try that already the stutters return. Had no choice but to remove it. Wished it work.

RodsterB · Accepted Answer

SA and Command Center are two pieces of software that can cause various problems for some users.

ProfessorW00d · Accepted Answer

nice rig! . . . you should not see stuttering with that hardware

Romero7209 · Answer

Descrintion12th Gen Intel(R) Core(TM) i9 12900KF (16-Core, 30MB Cache,3.2GHz to 5.2GHz w/Turbo Boost Max 3.0Windows 11 Home, EnglishNVIDIA(R) GeForce RTX(TM) 3080 Ti 12GB GDDR6X16GB Dual Channel DDR5 at 4400MHz; up to 128GB (additionalmemory sold separately11B NVMe M.2 PCIe SSDLunar Light 1000W PSU. Alienware Cryo-tech(TM) Edition CPULiquid Cooling & Clear Side PanelLunar LightKiller(M) Wi-Fi 6 1675 (2x2) 802.11ax Wireless and Bluetooth 5.2Clear Panel Upper FanKevboard Not IncludedNo Optical Mouse Upgrade to an Allenware Gamina Mouse below irAccessoresNo Cable CoverCustom ConfigurationAllenware Aurora R13

ProfessorW00d · Answer

what are your system components?

Romero7209 · Answer

Hope this issue goes away I just saw the new Bios update 1.9.0 can that fix this issue if I update my bios and thank you for the reply I’ll just stay away from SA for now.

Romero7209 · Answer

I agree idk if windows 11 is the cause of Support Assist but when used for the first time no problems happen could it be the updates but yet again Dell support will not work on my system I even ask for a replacement this is not aceptable on this rig so expensive as well. Support Assist is something we should all have installed on our pc.

RodsterB · Answer

What kind of games are you playing when you see those micro stutters? The R13/14 can begin to throttle with the high end CPU/GPU packages. Have you checked the temperatures with HWMon to see what they look like when you begin to get those stutters?

This person is/was experiencing similar problems like you. Have you checked this thread?

Aurora R15, issues so far - Dell Community

Vanadiel · Answer

I don't think support Assist is really a requirement. It should be something that is installed when you need support.  If everything works well you don't need most of the Dell software at all.

Larcade · Answer

another post with the same issue.

https://www.dell.com/community/Alienware-Desktops/Alienware-R14-Audio-Video-Playback-issues/m-p/8321026#M65474

Starting to look like a widespread issue affecting recent Aurora model.

Larrythetechguy · Answer

What’s 'SA'?

Vanadiel · Answer

Suppport Assist, a Dell program.

Soledad2 · Answer

Just wanted to say thanks.  I have an Alienware R13 that's been making a blip sound every time I start a video or audio or a game.  It was just a split second of sound from the previous video or song or etc.  Drove me mad.  I uninstalled Dell's DA and no more issue.

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Aurora R13, stutters on audio, video, and gaming

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