Unsolved
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15 Posts
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37
May 11th, 2025 17:38
Aurora R13, BIOS updated, keyboard stopped working
Hello guys! i just recently updated my R13 desktop with the bios firmware that was released on May 5th and now my Logitech keyboard stop working. I keep getting this error (Unknown USB Device)(Device Descriptor Request Failed)
Do you guys know what the issue is and how would I be able to fix it? Ty so much
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BensonNV
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May 13th, 2025 03:29
Hi guys! Any help please?
BensonNV
1 Rookie
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15 Posts
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May 17th, 2025 16:29
lol anyone? please help
bradthetechnut
7 Technologist
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9K Posts
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May 18th, 2025 02:44
Model # of keyboard or whether it's wireless or wired isn't stated. Is your keyboard wireless? Try changing the batteries.
If it's wired, try different USB ports. For example, if it's plugged into a USB 3.0 port, try 2.0.
BensonNV
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15 Posts
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May 18th, 2025 04:24
^^ Hello, its a Logitech K740 wired keyboard. I have tried ALL the usb ports on my computer and all of them is giving me the same error. (Unknown USB Device)(Device Descriptor Request Failed)
Vanadiel
6 Professor
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6.9K Posts
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May 18th, 2025 14:19
@BensonNV You can try these one by one. If you have another system you can test the keyboard, just to be sure it's not a keyboard issue.
BensonNV
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May 18th, 2025 16:25
Hello @Vanadiel .. I forgot to mentioned that I did try it on my sons computer and it worked right away when plugged in. This keyboard was working flawless for me as well before I did the bios update..