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SpookZAF

1 Rookie

 • 

4 Posts

138

January 1st, 2025 21:47

Aurora R12, cannot update to BIOS 1.1.28

Hi, I'm not able to update the bios from 1.1.27 to the latest 1.1.28 on the Alienware Aurora R12. When I download the update file from the Dell website and try to click it open, nothing happens. If I try updating through the Alienware Update program, I get a failure message. Do you know the reason why I'm not able to update my bios? I've tried turning everything off in the Windows Security. Help would be very much appreciated, thanks!

SpookZAF

1 Rookie

 • 

4 Posts

January 22nd, 2025 23:07

It only worked through the flash bios update option by pressing F12 at the startup. Funny, the option did not show when I had the flash drive plugged in, only when no flash drive was plugged in the option appeared. I then inserted the flash drive and clicked the option. The bios then updated to 1.1.28 successfully.

DELL-Nat M

Community Manager

 • 

3.3K Posts

February 3rd, 2025 13:11

Hi everyone,

The steps below shall help mitigate the issue. As soon as new BIOS updates are available, they will be added to Dell.com/support


Current workaround:

  1. Workaround:

    • Uninstall the January Windows KB update that corresponds to your system.: KB5050009, KB5050021, or KB5050009 update:

      1. Open Settings
      2. Select Windows Update
      3. Pause the Windows update
      4. Select Update history
      5. Select Uninstall updates
      6. Find the impacted update according to the operating system version used, labeled KB5050009, KB5050021, and KB5049981
      7. Select Uninstall
      8. Restart your computer
      9. Install the BIOS from dell.com/support using the executable file
      10. After a successful BIOS update go back to step c, to enable the Windows update
    • Update the BIOS from a USB stick using the computer pre-boot option
      1. Copy the executable file to external storage (USB flash drive)
      2. Keep the USB connected and restart the computer
      3. Press F12 to enter One-Time Boot Settings (reference Flashing the BIOS from the F12 One-Time Boot Menu)


We kindly ask you to test it and provide your feedback.

Affected Platforms:

  • Alienware Aurora R12
  • Alienware Aurora R13
  • Alienware Aurora Ryzen Edition R14
  • Alienware Aurora R15
  • Alienware Aurora R15 AMD
  • Alienware Aurora R16
  • Alienware Area 51m R2
  • Alienware m15 R3
  • Alienware m15 R4
  • Alienware m17 R3
  • Alienware m17 R4
  • Alienware x14
  • Alienware x15 R1
  • Alienware x15 R2
  • Alienware x17 R1
  • Alienware x17 R2
  • XPS 8950
  • XPS 8960
  • Inspiron 15 3510
  • Inspiron 15 3521
  • Inspiron 3502

Affected Operating Systems:

  • Windows 11 24H2 KB5050009 (OS Build 26100.2894) or later 
  • Windows 11 23H2 KB5050021 (OS Builds 22621.4751 and 22631.4751) or later 
  • Windows 10 22H2 KB5049981 (OS Builds 19044.5371 and 19045.5371) or later 

Read more: BIOS Update Error or Update Gets Stuck After Windows January 2025 Update

sm56

2 Intern

 • 

176 Posts

January 1st, 2025 22:03

I would take a thumb drive and format FAT32 then goto DELL's download site for the R12 and put it on the stick... Reboot hit F12 before/at the BIOS logo screen on reboot I believe and update the BIOS that way.

SpookZAF

1 Rookie

 • 

4 Posts

January 1st, 2025 22:06

Thanks for the reply. I will try that and let you know!

Real_Boy85

2 Intern

 • 

200 Posts

January 22nd, 2025 22:53

@SpookZAF​ Did it work???

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