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April 12th, 2025 01:03
Aurora R12, AWCC, CPU lights not working
<Moved out of Alienware Laptops and into Alienware Desktops. DELL-Admin>
Can someone please help me? I have an Alienware Aurora R12. About two months ago, I did my usual Alienware updates and noticed that the lights on the CPU unit were no longer working. I then realized that Command Center had also stopped working.
I followed advice on Reddit, where some users suggested uninstalling Command Center using Revo Uninstaller, deleting all related files, and then doing a fresh install from the Dell support site. I tried both the full client install and the updater install, neither worked.
I no longer see Command Center on my PC, and if I skip the Revo uninstall, the installation just gets interrupted and fails. It's very frustrating. The PC itself still works fine, and I was genuinely excited about possibly upgrading to the Area 51 something I dreamed about as a teen.
One of the main reasons I chose Alienware over custom gaming rigs was the support, but this experience has really let me down.
DELL-Chris M
Community Manager
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56.9K Posts
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April 12th, 2025 12:55
"then doing a fresh install from the Dell support site"
The 2021 released Aurora R12 Drivers & Downloads page shows AWCC 6.6.14.0 Full Installer 748.8 MB.
Is that the version that you installed?
AnClar
2 Intern
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284 Posts
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April 13th, 2025 19:12
What I've found over the years I've been running AWCC, and I'm currently running AWCC 6.x on my Aurora R13 on W11, AWCC will periodically break. I've tried a lot of things, but when all else fails what winds up working for me (and it pretty much always does) is this:
Do a complete Revo uninstall.
Restart system.
Reinstall using the AWCC "Full Installer" download from Dell Support.
Restart system.
After this, if AlienFX still doesn't work (and it didn't work for me this time).
Shut your system down completely, and pull the power cords from the CPU, monitor, and any other powered peripherals.
Walk away from your system and leave it alone for an hour or so.
After the waiting time, plug everything back in and restart.
AWCC and AlienFX should load and run normally.
What I think happens during that shutdown, disconnect, and at least that hour of waiting time is when you plug the system back in and restart, there has been a complete reinitialization of the CPU and all the peripherals. Once that happens AWCC and AlienFX will successfully reconnect and start. It may be voodoo, and I have no scientific way of proving this works, but this method has worked for me many times...every time AWCC breaks. So you can try this and see if it works for you. As I said, I'm currently successfully running AWCC 6.x on an Aurora R13 with W11. Good luck!