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May 15th, 2025 08:19
Aurora R11, AWCC constantly crashing
hello there
i have an aurora r11 and awcc v5.9.2 keeps crashing with many awcc.exe****dmp files accumulated in the crashdumps folder.
it was working fine up until yesterday. there was a windows update done (security update KB5058379 and service pack 10.0.19041.5853) after those updates i turned on the pc today and awcc wouldn't load and kept crashing
i even tried a full uninstall and reinstall of awcc but still same thing
im thinking its from those windows updates, but can anyone confirm? this happen to anyone else
cheers
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anyabaker
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May 15th, 2025 11:48
I think you are correct, it sounds like the Windows update (KB5058379 / 10.0.19041.5853) may have introduced a compatibility issue with Alienware Command Center (AWCC v5.9.2).
You can try rollback the update temporarily0-
Just go to Settings > Windows Update > Update History > Uninstall Updates
robocop22
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May 16th, 2025 00:53
hmm i tried this but still didn't work. i think its cos of service pack 10.0.19041.5853 as well but there's no option to uninstall that one.
for now i have disabled Alienware Command Center from Services in task manager, cos it keeps crashing and restarting and creating dmp files
robocop22
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June 1st, 2025 03:20
there was an update to windows recently, another KB update and i tried awcc again after, but still same problem, keeps crashing and restarting itself
(edited)