2 Intern
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133 Posts
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287
January 22nd, 2025 19:01
Aurora R10 Ryzen Edition BIOS Update 2.1.0 Fails
I have had no problem updating my BIOS until today. When running the BIOS 2.1.0 update I get the message ERROR:
DRIVER VERSION FAILED.
I always turn off Norton Antivirus before downloading and before executing the BIOS update.
Anyone else having same problem or know of a solution?
Greg
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DELL-Nat M
Community Manager
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3.2K Posts
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January 23rd, 2025 18:47
Hi everyone,
The steps below shall help mitigate the issue. As soon as new BIOS updates are available, they will be added to Dell.com/support
Current workaround:
Workaround:
Uninstall the January Windows KB update that corresponds to your system.: KB5050009, KB5050021, or KB5050009 update:
We kindly ask you to test it and provide your feedback.
Affected Platforms:
Affected Operating Systems:
Read more: BIOS Update Error or Update Gets Stuck After Windows January 2025 Update
(edited)
Greg100
2 Intern
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133 Posts
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January 22nd, 2025 21:47
OK I saw from another post that is known to Dell and they are working on a solution.
vov4ik_il
1 Rookie
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8 Posts
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January 23rd, 2025 02:03
Same thing happened to me...
I have tried downloading both the .exe from https://dl.dell.com/FOLDER12332515M/1/Alienware_Aurora_Ryzen_Edition_2.9.1.exe
and the recovery file from here https://dl.dell.com/FOLDER12335916M/1/BIOS_IMG.rcv
to follow the recovery procedure. Both failed. the .exe failed with a message above (Driver version failed), the recovery did not like the .rcv file, but when I renamed the first file it started and then failed.
I tried downloading many different versions from the website using product tag, and all have failed in the same way...
I also tried updating using "Alienware Update" software and got the same message.
My current BIOS (2.5.0) is 16Mb in size but those two are smaller and bigger than that if it gives any clue.
Greg100
2 Intern
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133 Posts
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January 23rd, 2025 02:26
I think the best thing to do is wait until a new version is announced or Dell announces a new solution. That is what I am going to do.
chasem72
1 Rookie
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7 Posts
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January 23rd, 2025 19:01
I have the R10 and don't even have that KB5050009 update as I'm still using 23H2, and it still failed.
I'd rather wait for a final fix than trying to venture updating the BIOS via a USB key.
vov4ik_il
1 Rookie
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8 Posts
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January 23rd, 2025 22:11
@DELL-Nat M it did not work. Not even using F12 and not Ctrl+Esc (the recovery). Not 2.10.0 and not 2.9.1.
With F12 it hangs after file selection and confirmation and stays gray forever. With Ctrl+Esc and .rcv screen stays black, with the EXE renamed to BIOS_IMG.rcv it takes to a full update menu and fails with another error “BIOS recovery image found but invalid.”
I have Aurora 10 Ryzen Edition btw, it is not listed btw…
(edited)
Vanadiel
6 Professor
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6.9K Posts
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January 24th, 2025 00:25
To be honest, if everything works properly there's no need to update the BIOS.
I would just wait until the next known stable release, as a bad flash can brick these motherboards which would cause a lot of issues.
Greg100
2 Intern
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133 Posts
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January 24th, 2025 01:03
In the email notification I got it says:
"This update addresses the Dell Security Advisories (DSA). A security advisory is a statement when a security vulnerability impacts a product, and a remedy is available for the vulnerability." and it labels the update as critical.
So it sounds to me that the BIOS update does not address any functionality issues but patches a security issue or vulnerability.
DELL-Nat M
Community Manager
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3.2K Posts
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January 28th, 2025 11:34
Hi everyone,
Please note that there are a few changes in the current workaround for the BIOS update issue. For the latest instructions, please refer to the updated solution on this thread.
RodsterB
2 Intern
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406 Posts
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January 30th, 2025 18:03
@Vanadiel Exactly! As the old saying goes: "If ain't broke, don't fix it". My R10 is many BIOS versions in the past, like 3 years ago and everything works fine.