Unsolved
1 Rookie
•
19 Posts
0
258
August 23rd, 2024 10:45
Aurora R10, not turning on
Alienware Aurora Ryzen Edition R10
My Alienware Aurora R10 does not turn on. I was playing a game when all of a sudden the monitor turned off and all the fans went 100%.
Confused, I held the Alien logo to force shut it down. Then after when I tried turning it on, the RGB lights turned on, but the fans were off, the monitor didn't output anything and the Alien logo blinked Amber 2 times, repeatedly. So I shut it down again by holding the logo, but when I tried powering on the PC, it wouldn't turn on again.
So I unplugged the all the cords, to power drain the PC, but when I plugged it back to the mains, the RGB lights showed up for like a few milliseconds then stopped. I checked the PSU light to check if any electricity is going through the PSU but the light didn't turn green, so no power is going through the PC.
I'd appreciate any help.
redxps630
9 Legend
•
14.4K Posts
1
August 23rd, 2024 12:44
If psu BIST has failed
If the BIST LED does not turn on or the PSU fan does not spin correctly, the power supply is not delivering power to the computer. Disconnect and reconnect the power cable to computer and try again. If the BIST LED does not turn on,
may need to replace the psu.
frizzfrizzlol
1 Rookie
•
19 Posts
0
August 24th, 2024 11:32
@redxps630 I pressed the PSU BIST button, after unplugging the PC and connecting the PC again and waiting a few minutes, the PSU BIST LED does not turn on, but for some reason it makes a clicking sound and a white light from inside the PC flashes. But if I press the Alien logo to try turn the thing on, it makes one clicking sound and then nothing happens.
redxps630
9 Legend
•
14.4K Posts
0
August 24th, 2024 11:35
looks like the psu failed test. clicking sound can be a short circuit protection mechanism being triggered inside psu. I do not know too much about it. if you have another 24/4 atx psu that works and you have a simple video card can borrow those to test pc. if pc able to post then replace psu for real
frizzfrizzlol
1 Rookie
•
19 Posts
0
August 24th, 2024 12:12
@redxps630 I'm confused how would the PSU break when I was just playing games then it started glitching so I shut it down. I din't have spare parts, how much does it cost for repair, I'm so worried because my warranty expired
redxps630
9 Legend
•
14.4K Posts
0
August 24th, 2024 12:26
to prove psu is bad or not bad need to borrow a working 24/4 psu from a friend. not worth repairing a bad psu. what is wattage of the psu in it now? a replacement psu may not be that much but you want to make sure the rest of pc works before you proceed. not sure whether a pc repair shop can do a diagnostic test for you.
Vanadiel
6 Professor
•
6.9K Posts
0
August 24th, 2024 14:51
@frizzfrizzlol PSU breaks when they get older, it happens. It glitched because you likely lost 1 or more PSU rails.
If the Coin Cell Battery replacement does not work, a PSU would be the next thing I would change.
You can also purchase a PSU tester from Amazon to verify the PSU for around $20 to verify the PSU, before splurging money on a replacement PSU.
PSU Tester
(edited)
Vanadiel
6 Professor
•
6.9K Posts
0
August 24th, 2024 14:51
Easiest thing to do first is change the Coin Cell battery. Will be around $5 at a local store.
Coin Cell Battery
If that makes no difference, the BIST fails and you get 2 blinking error codes on the Alienware logo, everything points to a failed PSU.
Table 10. Diagnostics
Number of Power LED flashes Problem description
1 System board: BIOS and ROM failure
2 No memory or RAM detected, system board, PSU
3 System board or chipset error
4 Memory or RAM failure
5 CMOS battery failure
6 Video card or chip failure
7 CPU failure
2,1 System board failure
2,2 No memory or RAM detected, system board, PSU
2,3 System board, memory or processor failure
3,6 BIOS recovery image not found
3,7 BIOS recovery image found but invalid
frizzfrizzlol
1 Rookie
•
19 Posts
0
August 24th, 2024 23:31
@Vanadiel Hey thanks, I think it's worth noting I used a plug extension to connect my PC, which was also powering my monitor too. Also about the PSU rail thing and you mentioning the PSU breaking, I moved houses recently, so the PC was carried in a van, God knows what happened to it, but it was working fine for a bit until I described what happened in the post...
Thanks for the advice Vanadiel, I'll see what I can do with the coin cell battery.
frizzfrizzlol
1 Rookie
•
19 Posts
0
August 24th, 2024 23:33
@redxps630 Thanks, I'll see what I can do.