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August 21st, 2025 16:27

Aurora ACT1250, my build doesn't look as advertised

I finally received my Alienware Aurora ACT1250 after the shipping company held onto it for 14 days and the build doesn't look like the images on the website.
 

1) The screws are not all black and some even have a rounded head rather than flat. 

2) the capacitors and battery are not covered or black, ruining the all black aesthetic that's advertised. 

3) the PCIe SSD and another part have white labels (as most parts do) which again takes away from the all black aesthetic advertised. 

I expect a $2500 gaming PC to match the images advertised since the appearance of the PC is one reason for the purchase. Problem 1 is just plain sloppy assembly, while problem 2 and 3 are likely a problem with advertisement, but advertising something better than the actual product seems problematic as well.

 

 

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29.2K Posts

August 21st, 2025 17:16

You have 30 days from the date of shipment to return an unsatisfactory system (in the US).  

Moderator

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27.2K Posts

August 27th, 2025 08:26

Hi,
Thank you for contacting Dell.
We apologize for the inconvenience this may have caused to you.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.

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