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July 4th, 2025 21:22
Area-51 AAT2250, brand new NVMe SSD drive suddenly disappeared and died
Hello all, hoping to get some sort of help, suggestion or a resolution in this issue.
A brand new Area-51 AAT2250 killed a 4tb Patriot Viper yesterday, same day I installed it. The drive worked faultlessly prior to being installed into this particular desktop. I followed the steps in the manual, watched Dell's video and everything was going well until about an hour after I started using it I suddenly noticed that the drive was no longer present in the system. At first, after I figured that it was a bug of some sort I simply restarted the pc and the drive came back! Unfortunately, about 10 minutes later it disappeared again, during a data transferring session, no less. I restarted the system again and, again, the drive came back into view but this time, however, it didn't stay on long enough for me to finish doing the chkdsk and looking through the window log. It was as if someone removed it from the pc.
It was pointless to keep restarting so, after a considerable amount of time spent on Google, I came to a conclusion that the connection in that particular m2-2 slot was probably loose somehow and decided to switch the drive to the other slot.
Needless to say that it took a lot of time I didn't have because I had to shut down the pc, remove all the wires, lay this heavy, cumbersome system down, unscrew everything and only then move the ssd to the second (m2-3) slot, spending just as much time on putting everything back together after.
With the ssd now installed into the right side of the longer/lower ssd heatsink I turned the pc back on and, after it booted, only saw a glimpse of it for LITERALLY 3 SECONDS before it disappeared again. I restarted the pc and went into bios, only to find out that it was the last time the drive worked because, after that, it died for good.
I performed all the possible troubleshooting that I could (reset the system BIOS to its default settings, even though I didn't change anything, switched the m2 slots around, again, moved/repositioned the drive carefully, went over the manual and the video again to make sure that this wasn't somehow my fault), unfortunately, no matter what I tried, after getting installed inside this rig the drive was completely dead. I tried putting it back into a Thunderbolt 4 NVME enclosure that I've been using for years on all types of drive to clone data prior to an install but, ni matter what, it was dead. I took an old, gen3 1tb drive I had and the same thing happened to it shortly after I started using it, within two hours it was unusable and completely dead. Am I doing something wrong or is this desktop somehow killing ssd drives?
I'd like an answer because I sincerely hope that this was just a faulty ssd drive and that old technology was unusable inside a new pc. I ordered a 4tb Samsung 990 Pro to replace it, despite the $100+ price premium it's my only choice because I simply can't afford wasting any more time playing with settings and need working hardware.
Has anybody else experienced this with their systems? If I can't get the drives to work inside this otherwise-decent machine it's useless and needs to be returned, which is a whole thing, even if I end up not being charged the restocking fee, which would make sense, given the fact that both drives worked well inside other systems and an enclosure that never gave me any provlems. I purchased thus particular gaming rig because the manual said that it can easily work with three ssd's and 3 sata drives.
I only have the 2tb Samsung ssd that came with the system and a 24tb 3.5" backup/cold storage drive installed, with two more 2.5" 8tb data drives on order from Visiontek. I must have at least another one or two 4tb gen4 ssd's running in this system, otherwise it's just not worth it.
Please get back to me if you have any sort of a suggestion of what I should do.
Thank you!
Vanadiel
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6.9K Posts
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July 4th, 2025 22:18
Static electricity or incorrect installation is all I can come up with. There seems to be no issue with the voltage or anything like that as the original SSD is working fine.
I am assuming you switched off your PSU to ensure all power is removed?
DevilOnYourBack
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8 Posts
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July 22nd, 2025 13:58
@Vanadiel yes, I disconnected everything and wore protective gloves and clothing, eliminating any risk or static electricity, this never happened before either. A gen4 and a gen3 drive, after being used inside the m2-2 just died, one was a grand new 4tb patriot and the other was a 1tb Samsung 970, barely used but working well.
I have a 4tb Samsung 980 pro in slot 3, aside from the 2tb in slot 1, also an 8tb sata and a 26tb 3.5", all working quite well.
Dell was useless, their tech support is THE WORST because all they did was:
1. Force me to reset bios and re-install windows, for reasons unknown.
2. Take over remotely, ruin the recovery/system partitions in the process, blame me and disconnect.
3. Wait until I format and reinstall on my own, promise to 'escalate to higher support tier', which must be located in Narnia because... They just forgot about me and the ticket doesn't even exist in the system now.
I ended up reinstalling on my own and just using the m2_2 slot instead, with an 8tb sata as backup instead of an 8tb nvme as I planned prior.
With zero bias and all honesty: this is the absolute worst, most incompetent tech support team I ever faced. They didn't understand that reinstalling an os on my machine can't explain why the ssd no longer works on a laptop from which it came, just mindlessly kept repeating that these are the steps I must take or they wouldn't help me. Ridiculous. Arrogance, lack of patience, complete lack of knowledge and/or professionalism. I purchased a system from Alienware hoping that it would pay dividends if a problem came around but it's the exact opposite! It's nearly impossible to get through on a phone, chat is now fully so-called 'AI' and just as bad and they don't answer e-mails at all. The customer service isn't bad but all they do is order apologies, with promised to transfer to the right department but I always ended up with the same incompetent agents as before.
(edited)