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May 26th, 2025 09:53

XPS 16 9640 IR Camera/Sensors stopped working after installing updates/drivers.

XPS 16 9640

XPS 16 9640

Hello,

Since the last Update (May 24th) the Windows Hello face recognition set up doesn't work anymore.

Face recognition worked perfectly until I updated windows through both Dell SupportAssist and Windows "Check for Updates."

I've searched far and wide for the last few hours trying to figure out what could the issue possibly be. I even factory reset it and the IR cam worked again until I updated. 

It seems i'm not the only one:

https://www.reddit.com/r/DellXPS/comments/1ku67fd/xps_16_9640_ir_camerasensors_stopped_working/

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May 26th, 2025 10:03

i re-installed the old driver, and now it works again.

74.26100.13.0, A05

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